Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch chat support and troubleshoot customer issues.
- Company: Fast-growing accounting software company in Bournemouth.
- Benefits: Join a dynamic team with growth opportunities and a supportive culture.
- Why this job: Be part of an exciting growth story while helping customers succeed.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Commute to Bournemouth Town Centre within 45–60 minutes.
The predicted salary is between 28800 - 43200 £ per year.
A fast-growing accounting software company in Bournemouth is seeking a motivated Customer Service Agent for a chat-based support role. This position involves providing high-quality customer support via chat and email, troubleshooting issues, and ensuring customers maximize their value from the software.
Candidates should have experience in customer service, a problem-solving mindset, and the ability to commute to Bournemouth Town Centre within 45–60 minutes. Join a team that values input and is part of an exciting growth story.
FinTech Chat Support Agent — Growth‑Driven SaaS Role in Bournemouth employer: Hyered
Contact Detail:
Hyered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Chat Support Agent — Growth‑Driven SaaS Role in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their growth story.
✨Tip Number 2
Practice your chat skills! Since this role is all about providing support via chat, try simulating customer interactions with friends or family. This will help you get comfortable with troubleshooting and responding quickly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace FinTech Chat Support Agent — Growth‑Driven SaaS Role in Bournemouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped customers in the past and how you can bring that expertise to our chat support role.
Be Problem-Solving Savvy: We love candidates who can think on their feet! Share examples of how you've tackled tricky situations or resolved issues for customers. This will show us you're ready for the challenges of the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hyered
✨Know the Product Inside Out
Before your interview, make sure you understand the accounting software the company offers. Familiarise yourself with its features and common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your problem-solving mindset and how you ensured customers were satisfied. This will demonstrate that you have the right skills for a chat-based support role.
✨Practice Chat Scenarios
Since this is a chat support role, consider practising how you would handle typical customer queries via chat. You could even role-play with a friend or family member. This will help you get comfortable with typing responses quickly and clearly under pressure.
✨Emphasise Your Team Spirit
The company values input and teamwork, so be ready to discuss how you collaborate with others. Share examples of how you've contributed to team success in previous roles. This will show that you're not just a lone wolf but someone who thrives in a collaborative environment.
