Job Description
Customer Service Agent | Chat-Based Support | FinTech
\n
Bournemouth, England, United Kingdom (On-site)
\n
\n
Customer Service Agent – Chat-Based Support
\n
Location: Bournemouth Town Centre - Office Based
\n
Salary: Up to £33,000 (dependent on experience)
\n
\n
Due to rapid growth we are adding to our team!
\n
\n
Are you passionate about helping people and working with a product you genuinely believe in?
\n
We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.
\n
This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.
\n
\n
What you’ll be doing:
\n
- \n
- Providing high-quality customer support via chat and email
- Troubleshooting issues and guiding users through the software
- Ensuring customers have a positive, seamless experience
- Working closely with the wider team to share feedback and improve processes
\n
\n
\n
\n
\n
\n
What we’re looking for:
\n
- \n
- Experience in customer service or customer support (SaaS experience is a bonus)
- Strong written communication skills
- A problem-solving mindset with great attention to detail
- Ability to commute to Bournemouth Town Centre within 45–60 minutes
\n
\n
\n
\n
\n
\n
What’s on offer:
\n
- \n
- A team that genuinely believes in the product and values your input
- A commercially savvy yet supportive manager
- The opportunity to be part of an exciting growth story in a competitive market
\n
\n
\n
\n
Customer Support Agent | Fast Growing FinTech | Chat-Based Support in Bournemouth employer: Hyered
Join a dynamic and innovative multi-site creative and hospitality business in London, where you'll have the chance to shape operational strategies and lead high-performing teams. With a strong focus on employee development, competitive salaries, equity options, and access to state-of-the-art creative facilities, this company fosters a vibrant work culture that values creativity and collaboration. As part of a rapidly growing venture-backed organisation, you'll enjoy unique opportunities for professional growth while contributing to an exciting community-driven environment.
