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- Tasks: Provide top-notch customer support via chat and email, helping users with software issues.
- Company: Fast-growing FinTech company aiming to revolutionise accounting software.
- Benefits: Competitive salary up to £33,000, supportive team, and growth opportunities.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; problem-solving skills are a must.
- Other info: Hybrid role based in Bournemouth with a focus on collaboration and innovation.
The predicted salary is between 26400 - 39600 £ per year.
Location: Bournemouth Town Centre (Hybrid – mostly office-based)
Salary: Up to £33,000 (dependent on experience)
Due to rapid growth we are adding to our team! Are you passionate about helping people and working with a product you genuinely believe in? We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.
This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.
What you’ll be doing:
- Providing high-quality customer support via chat and email
- Troubleshooting issues and guiding users through the software
- Ensuring customers have a positive, seamless experience
- Working closely with the wider team to share feedback and improve processes
What we’re looking for:
- Experience in customer service or customer support (SaaS experience is a bonus)
- A problem-solving mindset with great attention to detail
- Ability to commute to Bournemouth Town Centre within 45–60 minutes
What’s on offer:
- A team that genuinely believes in the product and values your input
- A commercially savvy yet supportive manager
- The opportunity to be part of an exciting growth story in a competitive market
Customer Service Agent | Chat-Based Support | FinTech in Bournemouth employer: Hyered
Contact Detail:
Hyered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent | Chat-Based Support | FinTech in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will not only help you in interviews but also show your genuine interest in joining the team.
✨Tip Number 2
Practice your chat skills! Since this role is chat-based, try simulating customer interactions with friends or family. Focus on being clear, concise, and friendly – just like you would with real customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of our exciting growth story.
We think you need these skills to ace Customer Service Agent | Chat-Based Support | FinTech in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about customer service and are excited about the product we offer.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or SaaS. We’re looking for specific examples that demonstrate your problem-solving skills and attention to detail.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hyered
✨Know the Product Inside Out
Before your interview, make sure you understand the accounting software you'll be supporting. Familiarise yourself with its features and benefits, as well as common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving mindset in action.
✨Practice Chat-Based Scenarios
Since this is a chat-based support role, consider practising how you'd handle typical customer queries via chat. You could even role-play with a friend or family member. Focus on being clear, concise, and friendly in your responses, as this will reflect the kind of support customers can expect.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, growth opportunities, or how they measure customer satisfaction. This demonstrates your proactive attitude and genuine interest in contributing to their success.
