Customer Service Assistant
Nottingham | Part-time, 16 hours per week | £26,000 FTE pro rata
We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.
This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.
The role
- Respond to customer enquiries via email and an online support inbox
- Help customers with ticket orders, bookings, amendments and ticket delivery
- Prioritise urgent queries and make sure customers receive clear, helpful responses
- Handle complaints professionally, escalating more complex issues when needed
- Keep customer records accurate and handle personal information confidentially
- Spot recurring issues and help improve customer support processes
What we're looking for
- Some experience in a customer-facing or customer service role
- Strong written communication and attention to detail
- Someone organised, reliable and comfortable juggling priorities
- A calm, patient approach when dealing with customer issues
- Confidence using computers and learning new systems
Experience in ticketing, events, hospitality or an online customer support environment would be a bonus, but isn't essential. Full training will be provided.
The details
- Part-time, 16 hours per week
- Permanent position
- Nottingham city centre
- Flexible working arrangements, including hybrid working
- £26,000 full-time equivalent salary, pro rata
If you're looking for a part-time role where you can build your customer service experience while working in the live entertainment industry, we'd love to hear from you.
Customer Service Assistant | Entertainment in Nottingham employer: HYERED LIMITED Careers
Join a dynamic music accountancy practice that values innovation and creativity, offering a supportive work culture where your contributions are recognised and rewarded. With a focus on professional development, you'll have ample opportunities to grow your skills while working with a diverse client portfolio in a vibrant industry. Enjoy the unique advantage of being part of a team that not only prioritises compliance but also fosters mentorship and collaboration among colleagues.
