At a Glance
- Tasks: Drive customer growth and engagement through innovative CRM campaigns across Europe.
- Company: Join a leading FinTech client in a dynamic London-based role.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborate with diverse teams and enhance your strategic skills.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: 3-5 years in CRM or Lifecycle Marketing, preferably in FinTech.
The predicted salary is between 60000 - 80000 £ per year.
We are supporting our major FinTech client in their search for a Senior CRM Specialist to join their team on a 12-month contract based in London. This is an exciting opportunity for an experienced CRM and lifecycle marketing professional to drive customer growth and engagement across European markets. The successful candidate will play a key role in developing and optimizing customer journeys, delivering targeted CRM campaigns, and partnering with cross-functional teams to enhance customer experiences across multiple digital channels.
Key Responsibilities
- Develop and execute always-on CRM campaigns that drive customer engagement, retention, and business growth.
- Manage audience segmentation and targeting strategies to optimize campaign performance and customer outcomes.
- Design and deliver end-to-end customer lifecycle journeys across multiple channels, including email, app, web, and onsite experiences.
- Collaborate closely with stakeholders across Marketing, Product, Operations, Analytics, Finance, and Legal teams.
- Embed relevant content and messaging throughout the customer lifecycle to address customer needs and improve engagement.
- Monitor campaign performance and leverage insights to continuously optimize customer experiences.
- Support the development of customer growth initiatives, referral programs, loyalty strategies, and personalized engagement campaigns.
- Contribute to strategic roadmap planning, including next-best-action and customer journey optimization initiatives.
Required Experience
- 3–5 years of experience in CRM, Lifecycle Marketing, Customer Engagement, or a related field.
- Mandatory experience within FinTech or Financial Services environments.
- Proven experience developing and executing CRM campaigns across multiple channels.
- Strong understanding of customer segmentation, targeting, personalization, and lifecycle marketing principles.
- Experience working with cross-functional stakeholders in a fast-paced, matrixed organization.
- Analytical mindset with the ability to use data and customer insights to drive decision-making.
- Strong strategic problem-solving skills and customer-centric thinking.
- Excellent communication and stakeholder management skills.
- Bachelor's degree or equivalent qualification.
Senior CRM Specialist (12-Month Contract) – London employer: Hydrogen UK Ltd
Join a leading FinTech company in London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact customer engagement and business growth. With a strong focus on employee development, you will have access to continuous learning opportunities and the chance to work alongside talented professionals across various disciplines. Enjoy the unique advantage of being part of a fast-paced environment that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Specialist (12-Month Contract) – London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Hydrogen UK Ltd.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Hydrogen UK Ltd might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Senior CRM Specialist (12-Month Contract) – London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Hydrogen UK Ltd will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Hydrogen UK Ltd. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Hydrogen UK Ltd confidence in your short-term commitment to the role.
How to prepare for a job interview at Hydrogen UK Ltd
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Hydrogen UK Ltd.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Hydrogen UK Ltd that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
