At a Glance
- Tasks: Lead a dynamic team in a 24/7 NOC environment, ensuring smooth operations and service delivery.
- Company: Join a rapidly growing tech company in Belfast with a focus on innovation.
- Benefits: Competitive salary of £37,000 plus up to 30% shift allowance and professional development support.
- Other info: Enjoy structured 4 on/4 off shifts and excellent career growth opportunities.
- Why this job: Be part of a new Command Centre and make a real impact in critical infrastructure.
- Qualifications: 2+ years of leadership experience in IT or operational environments required.
The predicted salary is between 37000 - 48000 £ per year.
Network Operations Centre (NOC) Shift Lead – 24/7 Operations (Belfast)
Location: Onsite, Newtownabbey, County Antrim
Salary: £37,000 + 15% shift allowance
Hours: 24/7 rotating shift pattern (4 days on 7am–7pm, 4 off, then 4 nights 7pm–7am, 4 off)
We are looking for a NOC Shift Lead to join a newly established 24/7 Command Centre in Belfast. This is a hands‑on leadership role where you will coordinate shift activity, support engineers, and ensure smooth delivery of critical services across live operational environments. This role is best suited to someone with strong people leadership experience in an IT, service desk, or operational support environment, who is confident managing priorities, escalations, and team performance in real time. You will not be a technical escalation point, but you will be responsible for ensuring work is correctly prioritised, incidents are progressing, and service levels are maintained across the shift.
Key responsibilities
- Lead and coordinate a shift team within a live NOC environment
- Allocate and prioritise workloads across incidents and service requests
- Act as escalation point for major incidents and operational issues
- Ensure SLA targets and service quality standards are consistently met
- Oversee shift handovers and ensure accurate operational continuity
- Provide clear communication across internal teams, engineers, and third parties
- Support incident management activity and ensure updates are accurate and timely
- Guide and support engineers during shift to maintain performance and flow
What we are looking for
- Strong people leadership experience (minimum 2 years managing or leading teams)
- Experience in an IT support, service desk, NOC, or operational environment
- Confident communicator with the ability to manage pressure and competing priorities
- Experience working in SLA-driven or ITIL-aligned environments
- Understanding of incident management and service operations (preferred, not essential)
- Comfortable working in a 24/7 shift‑based rota
Candidates must be eligible for SC clearance.
What’s in it for you
- £37,000 salary plus up to 30% shift allowance
- Opportunity to join a new Command Centre during a major growth phase
- Training and development support – fully funded certifications, training, and professional development opportunities
- Exposure to critical infrastructure and high‑availability services
- Structured 4 on / 4 off rotating day/night shift pattern
- 2‑stage interview process (Teams + face‑to‑face)
Noc 24 7 Shift Lead in Belfast employer: Hydrogen UK Ltd
Join our dynamic team as a NOC Shift Lead in Belfast, where you will play a pivotal role in leading a newly established 24/7 Command Centre. We offer a competitive salary of £37,000 plus a generous shift allowance, alongside extensive training and development opportunities to support your career growth. Our collaborative work culture prioritises employee well-being and ensures that you are equipped to manage critical services effectively while enjoying a structured shift pattern that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Noc 24 7 Shift Lead in Belfast
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and incident management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your people skills during the interview. Be ready to discuss how you've managed teams under pressure and prioritised tasks. Remember, they want to see how you handle real-time challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our growing team in Belfast.
We think you need these skills to ace Noc 24 7 Shift Lead in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and any relevant IT support roles. We want to see how your background aligns with the NOC Shift Lead position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 24/7 Command Centre. Share specific examples of how you've managed teams and handled pressure in previous roles.
Showcase Your Communication Skills:As a NOC Shift Lead, clear communication is key. In your application, demonstrate your ability to convey information effectively. Whether it’s through your CV or cover letter, let us see your confident communication style!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our new Command Centre!
How to prepare for a job interview at Hydrogen UK Ltd
✨Know Your NOC Basics
Before the interview, brush up on your knowledge of Network Operations Centres. Understand the key responsibilities and challenges faced in a live NOC environment. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think of specific situations where you successfully managed a team, prioritised workloads, or handled escalations. This will demonstrate your capability to lead effectively in a high-pressure environment.
✨Communicate Clearly
As a NOC Shift Lead, clear communication is crucial. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to communicate with both technical and non-technical teams.
✨Understand SLAs and Incident Management
Familiarise yourself with Service Level Agreements (SLAs) and incident management processes. Be ready to discuss how you've ensured service quality and met SLA targets in previous roles. This knowledge will show that you understand the operational standards expected in this position.
