At a Glance
- Tasks: Lead and resolve high-severity IT incidents in a dynamic 24x7 environment.
- Company: Join a growing service operations team in Belfast with a focus on incident management.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Ideal for those who thrive under pressure and enjoy collaborative environments.
- Why this job: Be a key player in managing critical incidents and improving operational practices.
- Qualifications: Experience in major incident management and strong leadership skills required.
The predicted salary is between 60000 - 67000 £ per year.
There are 2 available roles - Major Incident Manager and Senior Major Incident Manager.
Salary: £60,000 - 67,000 per annum DOE
Location: Belfast (Office based with on-call requirements)
Contract: Permanent
Function: Major Incident Management / Service Operations
I am looking for a Senior Major Incident & Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24x7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems. You will act as a senior escalation point during major incidents, taking control of live situations, coordinating technical and business stakeholders, and ensuring clear communication through structured incident bridges. A strong ability to remain composed under pressure while leading others is essential. This role requires eligibility for SC clearance.
In this position, I am looking for someone who can not only manage critical incidents end-to-end but also strengthen the overall maturity of incident management practices through coaching, process improvement, and high-quality reporting.
Key responsibilities include:
- Leading and supporting major incident resolution activities across P1/P2 events
- Owning and driving incident bridges, ensuring structured command and control
- Producing executive-level communications and incident summaries
- Ensuring SLA adherence and effective escalation handling
- Delivering MI reporting on a weekly and monthly basis
- Improving documentation, processes, and operational playbooks
- Supporting and developing other incident management professionals
- Collaborating across technical and business teams during live service events
Required experience:
- Significant background in major incident or incident management within complex environments
- Strong ITIL-aligned service operations experience
- Experience operating ITSM tools in enterprise settings
- Proven leadership and people management capability
- Experience handling high-volume, high-impact incidents
- Strong communication skills, particularly under pressure
- Experience working with collaboration tools such as Microsoft Teams and SharePoint
- Ability to manage stakeholder expectations at senior levels
This is a role for someone who thrives in high-pressure operational environments and is confident leading critical situations from the front.
Major Incident Manager and Senior Major Incident Manager in Belfast employer: Hydrogen UK Ltd
Join a dynamic and supportive team in Belfast, where we prioritise employee growth and development within a high-pressure, rewarding environment. Our commitment to excellence is reflected in our comprehensive training programmes and collaborative work culture, ensuring that you not only manage critical incidents but also enhance your skills and career trajectory. With competitive salaries and a focus on work-life balance, we offer a unique opportunity to thrive in a pivotal role that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager and Senior Major Incident Manager in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hydrogen UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hydrogen UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hydrogen UK Ltd!
✨Direct Apply to Hydrogen UK Ltd
Let's not forget to apply directly through the Hydrogen UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Major Incident Manager and Senior Major Incident Manager in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hydrogen UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hydrogen UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hydrogen UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
