Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and support recruitment processes for US clients.
- Company: Hydrogen Group is a global recruitment consultancy with a focus on talent solutions.
- Benefits: Enjoy flexible holidays, private health insurance, gym subsidies, and exciting global trips.
- Why this job: Join a dynamic team that values growth, efficiency, and client satisfaction in a vibrant culture.
- Qualifications: Experience in client services or recruitment, strong communication skills, and tech-savvy.
- Other info: Work flexible hours to align with US time zones, typically 1pm-10pm.
The predicted salary is between 36000 - 60000 £ per year.
About Hydrogen Group
Hydrogen Group is a global recruitment consultancy specializing in providing talent solutions across various sectors. Our MSP division supports clients in the United States, delivering exceptional service and ensuring seamless operations.
Role Overview
As the Client Services Manager based in Edinburgh, you will be the primary point of contact for our US clients regarding MSP roles. Your responsibilities will encompass client relationship management, administrative support, and ensuring the smooth execution of recruitment processes.
Key Responsibilities
- Client Liaison: Serve as the main point of contact for US-based clients, addressing inquiries and providing updates on MSP roles.
- Administrative Support: Handle all administrative duties related to MSP roles, including utilizing our database to put new roles on the system.
- Leadership & Planning: Support the team by helping assign roles and outline day plans, ensuring workload is evenly distributed and aligned with client priorities.
- Process Management: Ensure adherence to recruitment processes and timelines, collaborating with internal teams to meet client expectations.
- Reporting: Prepare and deliver regular reports on recruitment activities, candidate pipelines, and other relevant metrics to clients and senior management.
- Continuous Improvement: Identify opportunities to enhance service delivery and implement best practices to improve efficiency and client satisfaction.
Qualifications
- Experience: Proven experience in client services, recruitment coordination, or administrative roles within the recruitment industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and candidates.
- Organizational Skills: Strong organizational abilities, with attention to detail and the capacity to manage multiple tasks simultaneously.
- Technical Proficiency: Familiarity with recruitment software and Microsoft Office Suite; experience with CRM systems is a plus.
- Time Zone Management: Ability to work flexible hours to accommodate US client needs, our team typically works 1p-10p to accommodate the US Time zones.
What’s in it for you?
- Bonus: 10% - 35% (Tiered, Uncapped, No Threshold)
- Holidays That Suit You: 23 Days holiday + Flexible Bank Holidays (celebrate the dates most suited to you) + PLUS 1 days extra leave for each years anniversary + Sabbatical leave!
- Medical: Private Health Insurance, Private Life Assurance, and DocTap (See a GP at a time that suits you)
- Health & Wellbeing: ClassPass & Gym membership subsidies, as well as Telus Health & Wellbeing access.
- Learning & Development: A genuine growth mindset manager who is excited to build your career with you.
- Amazing Incentives: Global trips that are inclusive of all teams and levels, bringing our regions together.
- Everything else you would expect: pension contributions, lunch clubs, book clubs, run clubs.
Client Services Manager employer: Hydrogen Group
Contact Detail:
Hydrogen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the MSP (Managed Service Provider) model, as this role heavily involves liaising with US clients regarding these services. Understanding the nuances of client relationship management in this context will give you a significant edge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your ability to handle the diverse responsibilities of the Client Services Manager position.
✨Tip Number 3
Highlight your communication skills by practising clear and concise explanations of complex recruitment processes. Being able to articulate these effectively will be crucial when interacting with clients and internal teams.
✨Tip Number 4
Research Hydrogen Group's recent achievements and initiatives, especially in the US market. Being knowledgeable about the company will not only impress during your interview but also help you align your answers with their values and goals.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Services Manager at Hydrogen Group. Tailor your application to highlight relevant experience in client services and recruitment coordination.
Craft a Compelling CV: Your CV should clearly showcase your experience in client services and administrative roles within the recruitment industry. Emphasise your communication skills and organisational abilities, as these are key for this position.
Write a Tailored Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention specific examples of how you've successfully managed client relationships or improved processes in previous roles.
Highlight Technical Proficiency: Make sure to mention your familiarity with recruitment software and Microsoft Office Suite in your application. If you have experience with CRM systems, include that as well, as it will strengthen your candidacy.
How to prepare for a job interview at Hydrogen Group
✨Know Your Client
Research Hydrogen Group and their MSP division thoroughly. Understand their client base in the US and be prepared to discuss how you can enhance client relationships and service delivery.
✨Showcase Your Communication Skills
As a Client Services Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients and candidates in the past, highlighting your verbal and written skills.
✨Demonstrate Organisational Abilities
Be ready to discuss your organisational skills and how you manage multiple tasks. Provide specific examples of how you've successfully handled administrative duties or recruitment processes in previous roles.
✨Emphasise Flexibility and Time Management
Since the role requires accommodating US time zones, express your willingness to work flexible hours. Share experiences where you've managed your time effectively to meet client needs across different time zones.
