Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and support recruitment processes for US clients.
- Company: Hydrogen Group is a global recruitment consultancy with a focus on talent solutions.
- Benefits: Enjoy flexible holidays, private health insurance, and exciting global trips.
- Why this job: Join a dynamic team that values growth, efficiency, and client satisfaction.
- Qualifications: Experience in client services or recruitment, strong communication, and organisational skills required.
- Other info: Work flexible hours to align with US time zones and enjoy a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
About Hydrogen Group
Hydrogen Group is a global recruitment consultancy specializing in providing talent solutions across various sectors. Our MSP division supports clients in the United States, delivering exceptional service and ensuring seamless operations.
Role Overview
As the Client Services Manager based in Edinburgh, you will be the primary point of contact for our US clients regarding MSP roles. Your responsibilities will encompass client relationship management, administrative support, and ensuring the smooth execution of recruitment processes.
Key Responsibilities
- Client Liaison: Serve as the main point of contact for US-based clients, addressing inquiries and providing updates on MSP roles.
- Administrative Support: Handle all administrative duties related to MSP roles, including utilizing our database to put new roles on the system.
- Leadership & Planning: Support the team by helping assign roles and outline day plans, ensuring workload is evenly distributed and aligned with client priorities.
- Process Management: Ensure adherence to recruitment processes and timelines, collaborating with internal teams to meet client expectations.
- Reporting: Prepare and deliver regular reports on recruitment activities, candidate pipelines, and other relevant metrics to clients and senior management.
- Continuous Improvement: Identify opportunities to enhance service delivery and implement best practices to improve efficiency and client satisfaction.
Qualifications
- Experience: Proven experience in client services, recruitment coordination, or administrative roles within the recruitment industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and candidates.
- Organizational Skills: Strong organizational abilities, with attention to detail and the capacity to manage multiple tasks simultaneously.
- Technical Proficiency: Familiarity with recruitment software and Microsoft Office Suite; experience with CRM systems is a plus.
- Time Zone Management: Ability to work flexible hours to accommodate US client needs, our team typically works 1p-10p to accommodate the US Time zones.
What’s in it for you?
- Bonus: 10% - 35% (Tiered, Uncapped, No Threshold)
- Holidays That Suit You: 23 Days holiday + Flexible Bank Holidays (celebrate the dates most suited to you) + PLUS 1 days extra leave for each years anniversary + Sabbatical leave!
- Medical: Private Health Insurance, Private Life Assurance, and DocTap (See a GP at a time that suits you)
- Health & Wellbeing: ClassPass & Gym membership subsidies, as well as Telus Health & Wellbeing access.
- Learning & Development: A genuine growth mindset manager who is excited to build your career with you.
- Amazing Incentives: Global trips that are inclusive of all teams and levels, bringing our regions together. Having recently been to Canada, Tokyo and Mauritius in recent years with our winners.
- Everything else you would expect - pension contributions, lunch clubs, book clubs, run clubs.
Client Services Manager employer: Hydrogen Group
Contact Detail:
Hydrogen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the MSP (Managed Service Provider) model, as this role heavily involves liaising with US clients regarding these services. Understanding how MSPs operate will help you communicate effectively and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the recruitment industry, especially those who have experience with client services or MSP roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to handle the demands of the Client Services Manager position.
✨Tip Number 4
Be ready to discuss your experience with recruitment software and CRM systems during the interview. Familiarity with these tools is crucial for the role, so demonstrating your technical proficiency will set you apart from other candidates.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Client Services Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client services, recruitment coordination, and administrative roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of your past experiences that relate to the role. Emphasise your communication skills, organisational abilities, and any familiarity with recruitment software or CRM systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Services Manager role.
How to prepare for a job interview at Hydrogen Group
✨Know Your Client
Research Hydrogen Group and their MSP division thoroughly. Understand their client base in the US and be prepared to discuss how you can enhance client relationships and service delivery.
✨Showcase Your Communication Skills
As a Client Services Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients and candidates in the past, highlighting your verbal and written skills.
✨Demonstrate Organisational Abilities
Be ready to discuss your experience in managing multiple tasks and priorities. Share specific instances where your organisational skills led to successful outcomes in previous roles.
✨Emphasise Flexibility and Time Management
Highlight your ability to work flexible hours to accommodate US clients. Discuss any previous experiences where you successfully managed time zone differences and ensured timely communication.
