Life, Protection & Pensions Claims Administrator
Multiple roles available across contract and perm
Location - Bristol (6 days per month)
We are looking for experienced Claims Administrators / Claims Handlers to join a growing operational team supporting customers across a range of Life, Protection and Pension products.
The Role
You will be responsible for managing claims through the full end-to-end lifecycle, ensuring customers and beneficiaries receive an accurate, efficient and empathetic service.
Key responsibilities will include:
- Managing Life, Protection and Pension claims from initial notification through to assessment, settlement and closure.
- Reviewing policy information and claim documentation to establish eligibility.
- Obtaining and reviewing supporting evidence required to progress claims.
- Liaising sensitively and professionally with customers, beneficiaries, advisers, trustees and other third parties.
- Calculating and processing claim benefits in line with policy terms and procedures.
- Managing multiple claims and ensuring cases progress within agreed SLAs and quality standards.
- Maintaining accurate customer, policy and case records across administration and workflow systems.
What We're Looking For
Ideally, you will have:
- Previous experience within Life & Pensions, Insurance, Protection, Investments or Financial Services.
- Claims administration or claims-handling experience would be highly advantageous.
- Strong administration skills with excellent attention to detail and accuracy.
- The ability to manage multiple cases and priorities within a deadline-driven environment.
- Strong written and verbal communication skills.
- Confidence dealing with customers sensitively, particularly during potentially difficult circumstances.
If you have the above experience please submit your CV immediately
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Claims Administrator - Life and Pensions in Bristol employer: Hydrogen Group Careers
Join a leading financial services organisation that prioritises innovation and collaboration, offering Data Engineers the chance to work on transformative projects within Wealth and Asset Management. With a strong focus on employee growth, modern engineering practices, and AI-assisted development, you'll be part of a dynamic team that values your expertise and encourages you to take ownership of impactful data solutions. Enjoy a supportive work culture that fosters creativity and provides excellent opportunities for career advancement in a rapidly evolving industry.
