Service Administrator

Location: Victory Road, Derby, DE24 8EL

Job Type: Permanent

Hours: 20 hours per week, working days to be discussed at interview. Flexible start and finish times to be agreed.

Salary: £27,000 - £28,000 per annum pro rata

Benefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays pro rata. We have kitchen facilities on our site and provide free tea and coffee for our employees.

Do you want to continue your training and development?

At RH Aero Systems we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business.

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centres and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany.

We take great pride in our Values and embody them in everything we do professionally.

• Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step of the way!
• Ready: We are always prepared, flexible and within reach – ready to act when it matters most.
• Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.

This is a fantastic opportunity for an individual who wants to develop their skills further working in a fast-paced environment. The role of the Service Administrator will be primarily responsible for booking in of new service jobs, following up on all open quotations. Raising invoices for completed jobs, liaising with customers in relation to day to day queries and supporting the team with any other required administrative tasks.

Responsibilities:

• Track OTRS tickets daily, for incoming request/queries/order from the customer
• Keep OTRS system up to date with all pending tickets
• Booking in of new Service jobs in SAP and Geeni.
• Check and action jobs at sales gate on Geeni.
• Follow up on open quotations and process approvals for Service.
• Update open WIP report for invoicing purposes.
• Close out completed jobs and create delivery notes.
• Raise invoices for completed jobs.
• Create Service repair quotations.
• Create service notifications.
• Liaising with customers in relation to queries and AOG requests.
• Compilation and administration of work instruction pack for operations team.
• Upon receipt of a quote request, generating quotations and ensuring orders are processed in a timely manner.
• Invoicing of spares and service jobs.
• Ensuring deliveries are on time and escalating if there is a delay.
• Communication with customers or other client company personnel to build, maintain and develop effective business relationships.
• Continuous development of product knowledge.
• Supporting the service team with any required administrative duties.
• Provide holiday and absence cover for the Service Administrator team as designated by the Operations Director.
• Any other reasonable duties as assigned by the Operations Director.

Experience and Knowledge:

• Key Skills / NVQ (or equivalent) in Administration.
• SAP Experience desirable but not essential as training will be given to the successful applicant.
• Ability to communicate clearly, both written and verbal.
• Good computing skills across the Microsoft office suite, including Excel and Word.
• Excellent attention to detail and ability to identify anomalies in data.
• Experience of working in an engineering environment would be advantageous.
• Flexible and adaptable.
• Ability to work unsupervised.
• Ability to manage own priorities and workloads.
• Self-disciplined with excellent organisational and time management skills.

You may also have experience in the following: Service Repair administrator, Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.