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- Tasks: Support and develop IT systems, provide end-user technical support, and manage hardware/software installations.
- Company: Join Hydro International, a leader in sustainable water management solutions with over 40 years of experience.
- Benefits: Enjoy hybrid working, a supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a mission-driven company making a real impact on environmental sustainability and water management.
- Qualifications: IT-related degree or similar, experience with Microsoft Windows, and strong problem-solving skills required.
- Other info: Must have a driver's license and be willing to travel to remote sites as needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: IT Support Analyst
Location: Clevedon, Somerset (Candidates will need to be based within a commutable distance)
Type of Employment Permanent Full-Time position, (Hybrid Working On-Site 3 Days Per Week)
Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset
Responsible for Maintaining and developing the IT systems and services in Hydro International s EU operating subsidiaries in conformance with the Group IT Policy. This includes the configuration and deployment of software applications and the provision of end-user technical support and training.
Physical Requirements:
- Drivers Licence Required
- Passport Required
Competence & Qualifications:
- Proven background in supporting desktop applications,
- Microsoft Windows administration,
- Microsoft 365 administration
- Desk phone systems, mobile and IT hardware
- IT related degree or similar.
- Understanding of the ITIL service delivery framework
- SharePoint administration beneficial
- Intune – Desirable
- Azure Desirable
- ServiceNow experience Desirable
Skills & Attributes:
- Self-motivated and capable of working independently with minimal supervision.
- Strong analytical and problem-solving skills.
- Ability to clearly communicate complicated technical concepts.
- Experienced at maintaining a large IT hardware and software inventory.
Key Duties:
1. Installation, configuration of all IT hardware and software including LAN/WIFI/WAN, Active directory, Anti-Virus, Microsoft 365, Telephony and Video Conferencing equipment and hardware infrastructure.
2. Working with the Lead systems Engineer to deliver IT infrastructure projects.
3. Manage the working relationship with vendors and ensure their service falls within agreed Service Level Agreements.
4. Provide 3rd line technical support to end users relating to hardware, software and peripherals, ensuring issues are escalated to the IT support team as necessary.
5. Development, training, support and maintenance of web applications including SharePoint and Business Intelligence dashboard reports.
6. Identify and create relevant end-user training materials across all IT services. Deliver one-to-one and group-based IT systems training.
7. Travel to UK Hydro remote sites at short notice to resolve technical issues or rollout new systems.
8. Follow the company s internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.
9. To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO45001.
10. To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
11. Other duties which the company may reasonably require the individual to undertake.
IT Support Analyst employer: Hydro International Ltd
Contact Detail:
Hydro International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with the ITIL service delivery framework, as it's a key aspect of the role. Understanding how ITIL principles apply to service management will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your skills with Microsoft 365 and SharePoint, as these are essential tools for the position. Being able to discuss your experience with these applications will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have with remote support and troubleshooting, especially in a hybrid work environment. This will be crucial since the role involves providing support to users at various locations.
✨Tip Number 4
Prepare to discuss your problem-solving approach and provide examples of how you've resolved technical issues in the past. Strong analytical skills are a must, and showcasing your ability to think critically will set you apart.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the key responsibilities and required skills, such as Microsoft 365 administration and ITIL service delivery framework.
Tailor Your CV: Customize your CV to highlight relevant experience in supporting desktop applications, managing IT hardware, and providing technical support. Use specific examples that demonstrate your problem-solving skills and ability to communicate technical concepts clearly.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your background in IT support, your self-motivation, and how you can contribute to Hydro International's mission of improving water management processes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Hydro International Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop applications, Microsoft Windows, and Microsoft 365 administration. Highlight specific examples where you've successfully resolved technical issues or implemented new systems.
✨Understand ITIL Framework
Familiarize yourself with the ITIL service delivery framework, as it is crucial for this role. Be ready to explain how you have applied ITIL principles in your previous positions to improve service delivery.
✨Communicate Clearly
Since the role requires explaining complex technical concepts, practice articulating your thoughts clearly and concisely. Use simple language to describe your past experiences and how they relate to the job.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in IT support and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
