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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Be part of an exciting growth journey in motoring services and electric mobility.
The predicted salary is between 27000 - 36000 £ per year.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
To be successful in this role you'll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor employer: Hydro-Electric Corporation
Contact Detail:
Hydro-Electric Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Get to know the company inside out! Research Halfords, their products, and their values. This way, when you walk into that interview, you can show off your enthusiasm and knowledge, making a great impression.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail management roles, and don’t forget to highlight your experience in supervising teams and delivering top-notch customer service.
✨Tip Number 3
Show your passion for the products! Whether it’s cycling or motoring, let your love for the industry shine through. Share personal stories or experiences that relate to the role, and make sure they see how keen you are to be part of the team.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your career growth, so make sure you take advantage of the resources we offer.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and how you can bring that energy to our team.
Highlight Your Leadership Skills: Make sure to mention any experience you have in supervising or leading a team. We’re looking for someone who can inspire others, so share examples of how you've coached or trained colleagues in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Department Supervisor role. Mention specific skills and experiences that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Hydro-Electric Corporation
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of retail management and customer service. Familiarise yourself with Halfords' products and services, especially if you have a passion for motoring or cycling. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your previous experience in leading or coaching others. Think of specific examples where you’ve successfully motivated a team or resolved conflicts. This will demonstrate your capability to take on the responsibilities of a Department Supervisor.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Practice how you would handle difficult situations, such as an unhappy customer or a team member not meeting their targets. This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available for career development or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
