At a Glance
- Tasks: Assist customers with enquiries and provide timely, professional responses.
- Company: Join a leading international provider in the fluid transfer and control products sector.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Standard Grade education or equivalent; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service is one of the key areas within the Company. The role of the Customer Service Advisor is to process customer enquiries in an efficient, effective and professional manner taking into account the Company’s and the department’s procedures, the customer specifications, the availability, delivery and the potential increase in sales of our products and services.
Responsibilities of the Role
- Processing of customer enquiries in a timely and courteous manner
- Issuing quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models
- Ensure full compliance and understanding of the ERP system
- To ensure that all customer orders are entered into the ERP system in a timely manner with sufficient information to allow downstream departments to complete the work
- To ensure that all customer orders are reviewed to confirm compliance with our quotation and that our obligations and commitments can still be achieved
- To advise the customer of any changes to product, delivery/part delivery immediately
- To take advantage of all opportunities to advise customers on product ranges or alternatives which are acceptable for the purpose to which they are to be used
- To take advantage of all opportunities to advise customers on new products or lines which may be of interest to their business
- To ensure that costs for additional services such as freight and essential overtime costs are advised and agreed by the customer in advance for customers who require immediate service
- To provide customers with an accurate and timely response to their enquiries
- To liaise with the engineering department for specific engineering queries on design or type
- To ensure a satisfactory customer care and after sales service
- To be responsible for knowing and understanding the sales department targets and objectives
- To adhere to the procedures as laid down by the HSE Management System and Quality Management System
Qualifications
Essential
- Educated to Standard Grade level, or equivalent, including English and Maths
Desirable
- S/NVQ Level 2/3 in Customer Service
Experience
- Previous experience in an internal sales environment (Essential)
- Demonstrable experience in a sales environment within the industry (Desirable)
Skills and Behaviours
- Ability to communicate both verbally and in writing at all levels
- Ability to build proactive relationships with customers and team members
- Competent in the use of computer systems, in particular Word and Excel
- Excellent attention to detail
- Ability to demonstrate a flexible, “can do” approach to their work
- Ability to plan and organise their workload to ensure deadlines are met
- Experience of using an ERP System along with knowledge of Hydrasun product range is desirable
About us
We are a leading international provider of integrated fluid transfer, power and control products to many different sectors worldwide. As part of D2Zero, Hydrasun applies experience, knowledge, and insights for a new energy future.
Equal Employment Opportunity (EEO) statement
Hydrasun is proud to be an equal opportunity employer. We are committed to diversity & inclusion and do not tolerate discrimination & harassment of any kind.
Customer Service Advisor in Glasgow employer: Hydrasun
At Hydrasun, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within our Glasgow workshop team. Our commitment to employee growth is evident through ongoing training opportunities and a focus on safety and quality, ensuring that you can develop your technical skills while contributing to critical projects that make a real difference for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hydrasun. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hydrasun before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hydrasun:Your cover letter is your chance to shine! Tell us why you want to work at Hydrasun specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hydrasun!
How to prepare for a job interview at Hydrasun
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
