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For Companies At a Glance
- Tasks: Manage customer enquiries and provide technical product support in a fast-paced environment.
- Company: Join Hydrasun, a market-leading engineering business with a collaborative culture.
- Benefits: Enjoy private medical insurance, life assurance, and health & wellbeing packages.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Make an impact by delivering solutions and building strong customer relationships.
- Qualifications: Experience in technical sales or customer support with excellent communication skills.
Due to continued growth, we are recruiting for an Inside Sales professional to join our Teesside-based Customer Service team. This opportunity is ideal for a technically minded sales professional who enjoys managing customer relationships, providing technical product support and delivering commercially sound solutions in a fast-paced, customer-driven environment. Please note a strong technical understanding of Hydrasun products will be highly beneficial to success in this role.
The Role
Reporting to the Sales Manager, you will be responsible for managing customer enquiries from initial quotation through to order fulfilment and delivery. You will ensure enquiries are processed accurately, efficiently and compliantly, while maintaining a strong focus on service quality, value for money and customer satisfaction. You will balance speed of response with attention to detail, demonstrating strong planning, prioritisation and accountability while managing a varied workload.
Key Responsibilities
- Processing technical sales enquiries and preparing accurate, competitive quotations
- Providing technical advice on product and supplier selection aligned to customer requirements and Hydrasun strategy
- Building and maintaining strong customer relationships to drive enquiry-to-order conversion, margin and revenue
- Managing live orders, expediting where required to meet delivery commitments
- Reviewing technical specifications and documentation to ensure compliance
- Identifying opportunities to add value through additional products and services
- Working collaboratively with internal teams across engineering, procurement and operations
- Supporting continuous improvement initiatives and contributing to a strong team culture
- Adhering to Hydrasun quality, HSEQ and compliance standards at all times
What We’re Looking For
Essential experience includes a background in technical sales or customer support, strong customer-facing capability, excellent verbal and written communication skills, high attention to detail, strong organisational skills and competence using Microsoft Office applications. A proactive, motivated and flexible approach is critical to success in this role. Desirable experience includes exposure to hydraulic, instrumentation or fluid transfer products, knowledge of fittings, hoses, valves and flanges, basic engineering understanding, ERP system experience and formal sales or customer service qualifications such as NVQ Level 3 in Customer Services.
Our Benefits
- Private Medical Insurance
- Life Assurance
- Cycle to Work
- Range of Health & Wellbeing packages
- Income Protection Scheme
Why Join Hydrasun
Hydrasun offers the opportunity to work within a market-leading engineering business, a supportive and collaborative team environment, clear development and career progression opportunities, and exposure to technically challenging and rewarding customer projects. For more information regarding this vacancy, please contact our Recruitment Team. Hydrasun is committed to being an equal opportunities employer.
Internal Sales in Thornaby-on-Tees employer: Hydrasun Group Ltd
Contact Detail:
Hydrasun Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales in Thornaby-on-Tees
✨Tip Number 1
Get to know the company inside out! Research Hydrasun's products and services, especially those related to hydraulic and fluid transfer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your technical sales experience and customer relationship skills. Make it engaging and relevant to the Internal Sales position.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Hydrasun team.
We think you need these skills to ace Internal Sales in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Internal Sales role. Highlight any technical sales experience and customer support roles you've had, as well as your understanding of Hydrasun products.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for customer relationships and how you can contribute to our fast-paced environment.
Showcase Your Technical Knowledge: Since a strong technical understanding of our products is key, don’t shy away from mentioning any relevant experience or knowledge in hydraulics, instrumentation, or fluid transfer products. This will set you apart!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hydrasun Group Ltd
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Hydrasun products. Brush up on technical specifications and common customer queries. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Relationship Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve turned enquiries into orders and maintained satisfaction. This will show that you can thrive in a customer-driven environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage a varied workload. Use specific examples to illustrate your planning and attention to detail, especially when processing technical sales enquiries or managing live orders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, continuous improvement initiatives, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.