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For Companies At a Glance
- Tasks: Manage customer enquiries and provide technical support in a fast-paced environment.
- Company: Join Hydrasun, a market-leading engineering business with a collaborative culture.
- Benefits: Enjoy private medical insurance, life assurance, and health & wellbeing packages.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Broaden your skills while making a real impact on customer satisfaction.
- Qualifications: Customer support experience and strong communication skills are essential.
Due to continued growth, we are recruiting for a Customer Service professional to join our Teesside-based Customer Service team. This opportunity is ideal for a technically minded sales professional who enjoys managing customer relationships, providing technical product support and delivering commercially sound solutions in a fast-paced, customer-driven environment. Please note a strong technical understanding of Hydrasun products will be highly beneficial to success in this role, but this is not essential as full training will be provided. This role would suit a proactive applicant, with excellent communication skills who is looking to broaden their skills and experience.
The Role
Reporting to the Sales Manager, you will be responsible for managing customer enquiries from initial quotation through to order fulfilment and delivery. You will ensure enquiries are processed accurately, efficiently and compliantly, while maintaining a strong focus on service quality, value for money and customer satisfaction. You will balance speed of response with attention to detail, demonstrating strong planning, prioritisation and accountability while managing a varied workload.
Key Responsibilities
- Processing technical sales enquiries and preparing accurate, competitive quotations
- Providing technical advice on product and supplier selection aligned to customer requirements and Hydrasun strategy
- Building and maintaining strong customer relationships to drive enquiry-to-order conversion, margin and revenue
- Managing live orders, expediting where required to meet delivery commitments
- Reviewing technical specifications and documentation to ensure compliance
- Identifying opportunities to add value through additional products and services
- Working collaboratively with internal teams across engineering, procurement and operations
- Supporting continuous improvement initiatives and contributing to a strong team culture
- Adhering to Hydrasun quality, HSEQ and compliance standards at all times
What We’re Looking For
Essential experience includes a background in customer support, strong customer-facing capability, excellent verbal and written communication skills, high attention to detail, strong organisational skills and competence using Microsoft Office applications. A proactive, motivated and flexible approach is critical to success in this role. Desirable experience includes exposure to hydraulic, instrumentation or fluid transfer products, knowledge of fittings, hoses, valves and flanges, basic engineering understanding, ERP system experience and formal sales or customer service qualifications such as NVQ Level 3 in Customer Services.
Our Benefits
- Private Medical Insurance
- Life Assurance
- Cycle to Work
- Range of Health & Wellbeing packages
- Income Protection Scheme
Why Join Hydrasun
Hydrasun offers the opportunity to work within a market-leading engineering business, a supportive and collaborative team environment, clear development and career progression opportunities, and exposure to technically challenging and rewarding customer projects. For more information regarding this vacancy, please contact our Recruitment Team. Hydrasun is committed to being an equal opportunities employer. No agency enquiries or submissions, please.
Customer Service Advisor in Thornaby-on-Tees employer: Hydrasun Group Ltd
Contact Detail:
Hydrasun Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Thornaby-on-Tees
✨Tip Number 1
Get to know the company inside out! Research Hydrasun's products and services, especially those related to hydraulic and fluid transfer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer relationships, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. Plus, it might just give you an edge when applying through our website!
✨Tip Number 4
Showcase your proactive side! During interviews, share examples of how you've taken initiative in past roles. This aligns perfectly with what Hydrasun is looking for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Customer Service Advisor role. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent communication is key for this position, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back!
Highlight Your Technical Understanding: Even if you’re not a technical whiz yet, mention any relevant experience or knowledge you have about Hydrasun products or similar fields. We appreciate proactive applicants who are eager to learn!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Hydrasun Group Ltd
✨Know Your Products
Familiarise yourself with Hydrasun's products, even if you haven't worked with them before. Understanding the basics of hydraulic, instrumentation, and fluid transfer products will help you answer technical questions confidently and show your proactive approach.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to demonstrate your ability to manage enquiries effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to balance speed and attention to detail, as this role requires managing multiple tasks while ensuring high service quality.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.