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- Tasks: Deliver top-notch technical support and solutions to customers in a fast-paced environment.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company with a commitment to employee growth.
- Benefits: Enjoy competitive salary, 20+ days holiday, pension, wellbeing support, and more.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find the best hydraulic solutions.
- Qualifications: Outstanding customer service skills and a proactive approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
As a Technical Sales Advisor, you will deliver high‑quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast‑paced environment.
Key responsibilities include:
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross‑sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e‑commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
What we’re looking for
Essential experience:
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast‑paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable experience:
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast‑paced sales or customer‑facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you’re looking for a company that values good work and invests in its employees, apply now.
Technical Sales Advisor in Strood employer: Hydraquip Ltd
Contact Detail:
Hydraquip Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor in Strood
✨Tip Number 1
Get to know the company inside out! Research Hydraquip's products and services, and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Technical Sales Advisor, you'll need to convey technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex concepts in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After any interaction, whether it's an interview or a casual chat, send a thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Sales Advisor in Strood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Sales Advisor role. Highlight your customer service skills and any relevant experience in engineering or sales. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong verbal and written communication is key, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos. We love attention to detail!
Highlight Your Organisational Skills: In a fast-paced environment like ours, being organised is crucial. Share examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Hydraquip!
How to prepare for a job interview at Hydraquip Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hydraulics and engineering solutions. Understand the products Hydraquip offers and be ready to discuss how they can meet customer needs. This will show that you're not just interested in the role, but that you’re genuinely invested in providing value.
✨Customer Service is Key
Since the role focuses heavily on customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle enquiries efficiently. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to sales and customer service. Practising your responses will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training and development opportunities available, or how success is measured in the role. This shows your enthusiasm for the position and your desire to grow within the company.