Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
- Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
- Manage customer enquiries and provide timely service updates and ETAs.
- Monitor job progress and adjust schedules to meet changing priorities.
- Maintain accurate service records and system updates.
- Support sales administration, including processing orders, quotations and purchase orders.
- Deliver excellent customer service and build strong customer relationships.
- Collaborate with colleagues to support branch operations and continuous improvement initiatives.
- Adhere to company procedures and health & safety requirements.
What we’re looking for
Essential experience
- Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Strong customer service experience, including handling customer enquiries and providing regular updates.
- Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
- Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team while managing your own workload.
- A proactive, flexible and positive approach to work.
Desirable experience
- Experience scheduling engineers, drivers, field service teams or mobile workers.
- Previous experience in a service control, helpdesk, logistics, engineering support or customer operations environment.
- Experience processing sales orders, quotations or purchase orders.
- Knowledge of stock control processes.
- Experience working within a technical, engineering or industrial business.
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Mobile Controller & Admin Support in Strood employer: Hydraquip Ltd
At Hydraquip Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values independence and customer service excellence. Our Mobile Hydraulic Hose Engineers benefit from comprehensive training, on-call support, and clear pathways for career progression, all while working in a dynamic field environment across the UK. Join us to be part of a leading team where your skills are recognised and rewarded.
