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- Tasks: Deliver top-notch technical support and solutions to customers in a fast-paced environment.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company.
- Benefits: Enjoy competitive salary, 20+ days holiday, pension, and wellness support.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and ability to communicate effectively.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
As a Technical Sales Advisor, you will deliver high‑quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast‑paced environment.
Key responsibilities include:
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross‑sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e‑commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
What we’re looking for
Essential experience:
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast‑paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable experience:
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast‑paced sales or customer‑facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you’re looking for a company that values good work and invests in its employees, apply now.
Technical Sales Advisor in Leicester employer: Hydraquip Ltd
Contact Detail:
Hydraquip Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research Hydraquip's products and services, and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Technical Sales Advisor, you'll need to convey technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex concepts in simple terms.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their training programmes and how they support career progression – it shows you're serious about growing with them.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your interest in the position and highlight any key points you may have missed.
We think you need these skills to ace Technical Sales Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Sales Advisor role. Highlight your customer service skills and any relevant experience in engineering or sales. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hydraquip!
How to prepare for a job interview at Hydraquip Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hydraulics and engineering solutions. Understand the products Hydraquip offers and be ready to discuss how they can meet customer needs. This will show that you're not just interested in the role, but that you’re genuinely invested in providing value.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your proactive approach and ability to handle enquiries efficiently.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on being concise yet informative, especially when discussing technical information.
✨Show Your Organisational Skills
Be ready to discuss how you manage your workload in a fast-paced environment. Share specific strategies you use to stay organised and prioritise tasks. This will highlight your ability to thrive under pressure, which is crucial for the Technical Sales Advisor role.