At a Glance
- Tasks: Provide top-notch technical support and solutions to customers in a fast-paced environment.
- Company: Join the UK's largest independent Hose & Hydraulics company with a commitment to employee growth.
- Benefits: Enjoy competitive salary, generous holiday, pension, wellbeing support, and more perks.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find the best hydraulic solutions.
- Qualifications: Strong customer service skills and ability to communicate effectively are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities
As a Technical Sales Advisor, you will deliver high‑quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast‑paced environment.
Key responsibilities
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross‑sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e‑commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
Essential Experience
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast‑paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable Experience
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast‑paced sales or customer‑facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you’re looking for a company that values good work and invests in its employees, apply now.
Technical Sales Advisor in Rochester employer: Hydraquip Hose & Hydraulics
At Hydraquip, we pride ourselves on being the UK’s largest independent Hose & Hydraulics company, where our employees are at the heart of our success. We offer a competitive salary, generous holiday allowance, and a comprehensive benefits package that includes wellbeing support and opportunities for professional development. Our supportive work culture fosters growth and recognition, making it an ideal environment for those seeking a rewarding career as a Technical Sales Advisor.
Contact Details:
Hydraquip Hose & Hydraulics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Advisor in Rochester
✨Tip Number 1
Get to know the company inside out! Research Hydraquip's products and services, and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Technical Sales Advisor role. Highlight your customer service experience and any technical knowledge you have that relates to hydraulics or engineering.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Sales Advisor in Rochester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Sales Advisor role. Highlight your customer service skills and any relevant experience in engineering or sales. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it professional but let your personality show through.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will help us see that you can handle customer enquiries like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Hydraquip Hose & Hydraulics
✨Know Your Products Inside Out
As a Technical Sales Advisor, you'll need to provide practical technical advice. Make sure you research the products and services offered by Hydraquip. Familiarise yourself with hydraulic systems and any relevant engineering concepts so you can confidently discuss solutions during the interview.
✨Showcase Your Customer Service Skills
Hydraquip values outstanding customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you effectively handled enquiries or resolved issues, as this will demonstrate your fit for the role.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay on top of your workload, as this will show you're prepared for the demands of the job.
✨Prepare for Technical Questions
Expect some technical questions related to hydraulics and engineering. Brush up on basic principles and be ready to explain how you would approach common customer scenarios. This will not only showcase your knowledge but also your ability to think critically under pressure.
