At a Glance
- Tasks: Coordinate mobile engineers, manage customer enquiries, and ensure excellent service delivery.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company.
- Benefits: Enjoy 20 days holiday, a company van, and a range of employee perks.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Be part of a growing team with opportunities for training and career progression.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees.
Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company van, PPE & uniform provided
- Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities
- Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
- Manage customer enquiries and provide timely service updates and ETAs.
- Monitor job progress and adjust schedules to meet changing priorities.
- Maintain accurate service records and system updates.
- Support sales administration, including processing orders, quotations and purchase orders.
- Deliver excellent customer service and build strong customer relationships.
- Collaborate with colleagues to support branch operations and continuous improvement initiatives.
- Adhere to company procedures and health & safety requirements.
- What we’re looking for
- Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Strong customer service experience, including handling customer enquiries and providing regular updates.
- Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
- Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team while managing your own workload.
- A proactive, flexible and positive approach to work.
Desirable Experience
- Experience scheduling engineers, drivers, field service teams or mobile workers.
- Previous experience in a service control, helpdesk, logistics, engineering support or customer operations environment.
- Experience processing sales orders, quotations or purchase orders.
- Knowledge of stock control processes.
- Experience working within a technical, engineering or industrial business.
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Mobile Controller & Admin Support in Rochester employer: HYDRAQUIP HOSE & HYDRAULICS
At Hydraquip Hose & Hydraulics, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises customer service and teamwork. Our branch in [location] offers comprehensive training and development opportunities, ensuring that you can grow your skills while contributing to a safe and organised environment. Join us to be part of a dedicated team that values your contributions and promotes a rewarding career path.
Contact Details:
HYDRAQUIP HOSE & HYDRAULICS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Controller & Admin Support in Rochester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HYDRAQUIP HOSE & HYDRAULICS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HYDRAQUIP HOSE & HYDRAULICS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Controller & Admin Support in Rochester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HYDRAQUIP HOSE & HYDRAULICS:Your cover letter is your chance to shine! Tell us why you want to work at HYDRAQUIP HOSE & HYDRAULICS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HYDRAQUIP HOSE & HYDRAULICS!
How to prepare for a job interview at HYDRAQUIP HOSE & HYDRAULICS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
