At a Glance
- Tasks: Coordinate engineer callouts and ensure fast breakdown response for customers.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company.
- Benefits: Competitive salary, 20+ days holiday, pension, and wellbeing support.
- Other info: Full training provided and opportunities for career progression.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in planning, scheduling, or customer service with strong organisational skills.
The predicted salary is between 30000 - 38000 £ per year.
Hydraquip is the UK's largest independent Hose & Hydraulics company, built on the skill and commitment of our employees.
Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities
As a Field Service Controller, you will play a key role in ensuring our customers receive a fast and efficient breakdown response service.
Working in a fast-paced environment, you will coordinate engineer callouts, manage customer updates and support the day-to-day operations of the Kettering region.
- Receive and prioritise breakdown calls.
- Allocate jobs to field-based engineers using our scheduling systems.
- Provide customers with regular, accurate updates and ETAs.
- Act as the first point of contact for engineers throughout the day.
- Monitor job progress and react quickly to changing priorities.
- Maintain accurate records and provide updates to the Regional Manager.
- Deliver excellent customer service while managing multiple tasks.
Essential Experience
- What we’re looking for
- Previous experience in a planning, scheduling, dispatch, coordinating or customer service role.
- Strong organisational skills and the ability to prioritise a busy workload.
- Excellent communication skills and a professional telephone manner.
- Ability to remain calm under pressure and adapt to changing demands.
- Good IT skills and confidence using multiple systems.
Desirable Experience
- Experience coordinating mobile engineers, drivers, or field-based teams.
- Knowledge of the local Kettering and surrounding areas.
- Experience working within a reactive service or breakdown environment.
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Field Service Controller in Kettering employer: Hydraquip Hose & Hydraulics
HYDRAQUIP HOSE & HYDRAULICS is an exceptional employer located in Leicester, offering a dynamic work environment where employees are encouraged to grow and develop their skills. With competitive salaries, comprehensive training programmes, and a strong focus on customer service, the company fosters a culture of collaboration and support, making it an ideal place for those seeking meaningful and rewarding careers in technical sales.
Contact Details:
Hydraquip Hose & Hydraulics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Controller in Kettering
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Hydraquip Hose & Hydraulics as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Hydraquip Hose & Hydraulics and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Hydraquip Hose & Hydraulics’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Controller in Kettering
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Hydraquip Hose & Hydraulics, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Hydraquip Hose & Hydraulics, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Hydraquip Hose & Hydraulics.
How to prepare for a job interview at Hydraquip Hose & Hydraulics
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Hydraquip Hose & Hydraulics offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Hydraquip Hose & Hydraulics but also helps you get a feel for whether you’d thrive in that environment.
