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- Tasks: Assist customers at the trade counter and manage daily depot operations.
- Company: Join Hydraquip, the UK's largest independent onsite hose replacement company with over 30 years of experience.
- Benefits: Enjoy a competitive salary, annual reviews, employee discounts, and mental health support.
- Why this job: Be part of a dynamic team, engage with customers, and contribute to a growing company.
- Qualifications: Customer service experience is essential; knowledge of hydraulic components is a plus.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 20800 - 29000 £ per year.
Overview
Hydraquip are the UK’s largest independent onsite hose replacement company, offering a 24/7 365-day service nationwide. We have been established for over 30 years and have ambitious plans for further growth in the coming years. Our hydraulic trade counters carry a comprehensive stock of fluid power products from stock to offer an instant over the counter response, with access to 70,000+ products available for next day delivery. Each hydraulic trade counter has been built with dedicated production facilities to allow the manufacture of a one off, or high volumes of hydraulic hose assemblies with optional testing, labelling, bagging or including them into multi components kits.
Responsibilities
A day in the life of a Branch Assistant
Our Branch Assistants are hands-on and work closely with the Branch Manager in day-to-day depot operations. A part of your day will be serving both new and existing customers from our thriving trade counter, always delivering excellent service and driving sales where possible. You will be using our computer system to locate stock & process customer orders and provide timely and accurate pricing.
Your duties will also include:
- Assisting and actioning customer enquiries
- Processing of sales orders & quotations
- Identifying, sourcing & component selections for projects
- Assist with depot stock control and distribution of van stock items for service engineers
- Day to day operation of hydraulic trade counter
- Assist with the promotion of products and services
- Provide prompt customer service to the highest standards
- Completing general administration duties
- Logistics co-ordination of a small number of Mobile breakdown vans
What we are looking for
You will need a hands-on, customer focused approach and be confident and happy to serve customers on a busy trade counter and proactively engage with potential future customers. As our Depot Assistant, you will have had previous experience in a similar customer facing role, perhaps in another industry.
Whilst not essential, previous knowledge of hydraulic & pneumatic components will be a distinct advantage.
Driving licence is not essential but will be a substantial advantage, as from time to time, we may need you to assist with deliveries to our customers/engineers.
What’s in it for you?
- Basic salary of up to £29,000 depending on experience
- Annual salary review & regular appraisals
- Additional holiday purchase scheme
- Employee Assistance Programme (free 24/7 support helpline & up to 6 counselling sessions)
- 1 paid volunteering day per year
- Employee discounts with major retailers (including groceries, technology & holidays)
- Wellbeing & mental health support from trained mental health first aiders
- Refer a friend recruitment bonus scheme
- Cycle to work scheme
- Company pension scheme
We are an equal opportunities employer and are committed to developing diverse teams and an inclusive working environment. We believe that people from varied backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We encourage applications from candidates of all backgrounds.
If this opportunity seems like a good fit for you, we’d love to hear from you! Click apply below.
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Branch Assistant employer: HYDRAQUIP HOSE & HYDRAULICS
Contact Detail:
HYDRAQUIP HOSE & HYDRAULICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with hydraulic and pneumatic components, as this knowledge will give you a distinct advantage. Even if you don't have direct experience, showing a willingness to learn about these products can impress the hiring team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer inquiries in previous roles. This will help you stand out as someone who can thrive in a busy trade counter environment.
✨Tip Number 3
Research HYDRAQUIP HOSE & HYDRAULICS and their services thoroughly. Understanding their operations and values will allow you to tailor your approach and show genuine interest during any interviews or discussions.
✨Tip Number 4
If you have a driving licence, mention it during your application process. Even though it's not essential, it could be a significant advantage for assisting with deliveries, making you a more attractive candidate.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Branch Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer-facing roles or experience in similar environments. If you have knowledge of hydraulic and pneumatic components, make sure to mention it as it will give you an edge.
Showcase Your Customer Service Skills: Since the role involves serving customers at a busy trade counter, provide examples of how you've delivered excellent customer service in the past. Use specific situations to demonstrate your hands-on approach and ability to engage with customers.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in working for HYDRAQUIP HOSE & HYDRAULICS. Mention your enthusiasm for the role and how you can contribute to their growth and success.
How to prepare for a job interview at HYDRAQUIP HOSE & HYDRAULICS
✨Know the Company
Before your interview, take some time to research HYDRAQUIP HOSE & HYDRAULICS. Understand their services, values, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Branch Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will highlight your suitability for the role.
✨Familiarise Yourself with Hydraulic Components
While not essential, having some knowledge of hydraulic and pneumatic components can set you apart from other candidates. Brush up on basic terminology and common products to demonstrate your eagerness to learn and contribute.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or future growth opportunities within the company. This shows your enthusiasm and helps you assess if it's the right fit for you.
