At a Glance
- Tasks: Coordinate engineer callouts and ensure fast, efficient customer service.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company.
- Benefits: Competitive salary, 20 days holiday, pension, and wellbeing support.
- Other info: Full training provided and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your skills and offers career growth.
- Qualifications: Experience in planning, scheduling, or customer service with strong organisational skills.
The predicted salary is between 28000 - 28500 £ per year.
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide ranging employee benefits & rewards platform, including a paid volunteering day, Refer a Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities
As a Field Service Controller, you will play a key role in ensuring our customers receive a fast and efficient breakdown response service. Working in a fast-paced environment, you will coordinate engineer callouts, manage customer updates and support the day-to-day operations of the Kettering region.
- Receive and prioritise breakdown calls.
- Allocate jobs to field-based engineers using our scheduling systems.
- Provide customers with regular, accurate updates and ETAs.
- Act as the first point of contact for engineers throughout the day.
- Monitor job progress and react quickly to changing priorities.
- Maintain accurate records and provide updates to the Regional Manager.
- Deliver excellent customer service while managing multiple tasks.
What we’re looking for
Essential experience
- Previous experience in a planning, scheduling, dispatch, coordinating or customer service role.
- Strong organisational skills and the ability to prioritise a busy workload.
- Excellent communication skills and a professional telephone manner.
- Ability to remain calm under pressure and adapt to changing demands.
- Good IT skills and confidence using multiple systems.
Desirable experience
- Experience coordinating mobile engineers, drivers, or field-based teams.
- Knowledge of the local Kettering and surrounding areas.
- Experience working within a reactive service or breakdown environment.
If you’re looking for a company that values good work and invests in its employees, apply now.
Field Service Controller in Kettering employer: Hydraquip Hose & Hydraulics Ltd
At Hydraquip, we pride ourselves on being the UK’s largest independent Hose & Hydraulics company, where our employees are at the heart of our success. With a strong commitment to employee development, we offer competitive salaries, generous holiday allowances, and a supportive work culture that encourages career progression and recognition for quality work. Located in Kettering, our dynamic environment fosters teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Hydraquip Hose & Hydraulics Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Controller in Kettering
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hydraquip Hose & Hydraulics Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hydraquip Hose & Hydraulics Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hydraquip Hose & Hydraulics Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Service Controller in Kettering
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hydraquip Hose & Hydraulics Ltd:This is your chance to really connect with the team at Hydraquip Hose & Hydraulics Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hydraquip Hose & Hydraulics Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hydraquip Hose & Hydraulics Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hydraquip Hose & Hydraulics Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hydraquip Hose & Hydraulics Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
