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- Tasks: Provide top-notch technical support and solutions to customers in a fast-paced environment.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company with a commitment to employee growth.
- Benefits: Enjoy competitive salary, 20+ days holiday, pension, wellbeing support, and more perks.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find the best hydraulic solutions while developing your skills.
- Qualifications: Strong customer service skills and ability to communicate effectively are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UKs largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
As a Technical Sales Advisor, you will deliver high-quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast-paced environment.
Key responsibilities include:
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross-sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e-commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
What we're looking for:
Essential experience:
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast-paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable experience:
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast-paced sales or customer-facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you're looking for a company that values good work and invests in its employees, apply now.
Technical Sales Advisor in Rochester employer: HYDRAQUIP HOSE & HYDRAULICS LIMITED
Contact Detail:
HYDRAQUIP HOSE & HYDRAULICS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor in Rochester
✨Tip Number 1
Get to know the company inside out! Research Hydraquip's products and services, and understand their customer base. This will help us tailor our conversations and show that we're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! We should be ready to explain how our skills align with the Technical Sales Advisor role. Highlight our customer service experience and any technical knowledge we have that can add value to the team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the company culture and possibly even a referral, which can boost our chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express our appreciation for the opportunity. It shows professionalism and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Technical Sales Advisor in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Sales Advisor role. Highlight your customer service skills and any relevant experience in engineering or sales, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, mention any experiences where you’ve successfully managed your workload in a fast-paced environment, as this will resonate with us.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at HYDRAQUIP HOSE & HYDRAULICS LIMITED
✨Know Your Products Inside Out
As a Technical Sales Advisor, you'll need to understand the products you'll be selling. Familiarise yourself with hydraulic and industrial solutions that Hydraquip offers. This knowledge will help you provide practical advice and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Hydraquip values outstanding customer service, so be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you resolved issues or provided exceptional support, as this will highlight your proactive approach.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you manage your workload and prioritise tasks. You might even want to bring a simple example of a system or method you use to stay on top of your responsibilities.
✨Prepare for Technical Questions
Expect some technical questions related to hydraulics or engineering. Brush up on relevant terminology and concepts, and be ready to explain how you would approach solving customer issues. This will show that you can quickly understand technical information and provide suitable solutions.