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- Tasks: Provide top-notch technical support and solutions to customers in a fast-paced environment.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company with a commitment to employee growth.
- Benefits: Enjoy competitive salary, 20+ days holiday, pension, wellbeing support, and unique employee perks.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers find the best hydraulic solutions while developing your skills.
- Qualifications: Strong customer service skills and ability to communicate effectively are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UKs largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
As a Technical Sales Advisor, you will deliver high-quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast-paced environment.
Key responsibilities include:
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross-sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e-commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
What we're looking for:
Essential experience:
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast-paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable experience:
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast-paced sales or customer-facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you're looking for a company that values good work and invests in its employees, apply now.
Locations
Technical Sales Advisor in Kent, Rochester employer: HYDRAQUIP HOSE & HYDRAULICS LIMITED
Contact Detail:
HYDRAQUIP HOSE & HYDRAULICS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor in Kent, Rochester
✨Tip Number 1
Get to know Hydraquip! Research the company, its values, and its products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, make sure you're comfortable talking about technical stuff in a clear and friendly way. Role-play with a mate if you need to!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've helped customers or solved issues in the past. This will help you stand out as someone who can add real value to the team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hydraquip family!
We think you need these skills to ace Technical Sales Advisor in Kent, Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Sales Advisor. Highlight your customer service skills and any relevant experience in engineering or sales. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we're looking for. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HYDRAQUIP HOSE & HYDRAULICS LIMITED
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hydraulics and engineering solutions. Understand the products Hydraquip offers and be ready to discuss how they can meet customer needs. This will show that you're not just interested in the role, but that you’re genuinely prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your proactive approach and ability to handle enquiries efficiently.
✨Practice Your Communication
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain technical concepts in simple terms. This will help you feel more confident during the actual interview.
✨Be Organised and Detail-Oriented
Bring along a notebook or digital device to jot down important points during the interview. Show that you can manage information effectively by asking insightful questions about the role and the company. This will highlight your organisational skills and attention to detail, which are crucial for the Technical Sales Advisor position.