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- Tasks: Provide top-notch technical support and advice to customers while processing orders.
- Company: Join Hydraquip, the UK's largest independent Hose & Hydraulics company.
- Benefits: Enjoy competitive salary, 20+ days holiday, pension, and wellness support.
- Other info: Full training provided and opportunities for personal development.
- Why this job: Make a real impact in a fast-paced environment with excellent career growth.
- Qualifications: Outstanding customer service skills and strong communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Hydraquip is the UKs largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
As a Technical Sales Advisor, you will deliver high-quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast-paced environment.
Key responsibilities include:
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross-sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e-commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
What we're looking for:
Essential experience:
- Outstanding customer service skills with a professional and proactive approach
- Strong verbal and written communication skills, with the ability to negotiate effectively
- Highly organised with solid administrative skills and strong attention to detail
- Resilient, positive, and numerate, with the ability to work accurately under pressure
- Able to prioritise workload in a fast-paced environment
- IT literate, with confidence using MS Office, email, and online systems
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions
Desirable experience:
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment
- Experience working in a fast-paced sales or customer-facing office environment
- Engineering or other relevant technical qualifications (advantageous but not essential)
If you're looking for a company that values good work and invests in its employees, apply now.
Locations
Technical Sales Advisor in Kent, Maidstone employer: HYDRAQUIP HOSE & HYDRAULICS LIMITED
Contact Detail:
HYDRAQUIP HOSE & HYDRAULICS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor in Kent, Maidstone
✨Tip Number 1
Get to know the company inside out! Research Hydraquip's products and services, and understand their customer base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss how you've tackled challenges in previous roles. Think of examples where you provided excellent customer service or resolved issues effectively.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Technical Sales Advisor in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Technical Sales Advisor role. Highlight your customer service skills and any relevant technical knowledge to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Hydraquip and how your background aligns with our values. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application is clear and concise. We want to see how well you can convey information, so pay attention to your language and structure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HYDRAQUIP HOSE & HYDRAULICS LIMITED
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hydraulics and engineering solutions. Understand the products Hydraquip offers and be ready to discuss how they can meet customer needs. This will show that you're not just interested in the role, but that you’re genuinely prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will highlight your proactive approach and ability to handle enquiries efficiently.
✨Practice Your Communication
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you would explain technical concepts to someone without a technical background.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload in a fast-paced environment. Share specific strategies you use to stay organised, such as using CRM systems or prioritising tasks. This will reassure them that you can handle the demands of the role effectively.