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- Tasks: Serve customers, recommend dishes, and ensure a welcoming atmosphere.
- Company: Join Hydes Brewery, a family-run business with nearly 50 venues since 1863.
- Benefits: Enjoy weekly pay, tips, discounts, paid breaks, and 50% off food and accommodation.
- Why this job: Be the face of hospitality, make customers happy, and grow your skills in a supportive team.
- Qualifications: Must be over 18; no prior experience needed, just a passion for service.
- Other info: Full-time hours available, including evenings and weekends; training provided for career progression.
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You must be over 18 to apply for this role due to age limits and service of alcohol
What’s on offer?
Up to £10.42 ph + Tips + some great benefits including : Weekly pay, Discounts Platform, 24/7 access to GP online, paid breaks, uniform or allowance provided, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24/7 support and advice.
What hours will you be working?
Full Time hours available – up to 40 hours, including evenings and weekends, bank holidays and the Christmas period.
Your Development: Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.
What you’ll be doing as a Front of House Team Member
As a Front of House Team Member, our customers are in your hands.You\’ll work on the bar and the floor andwill be the face of the site and become knowledgeable about all the dishes on our menu and be able to recommend accompanying beverages.Most of all you love to look after people, understand what makes them happy and have the desire to make someone’s day.
Your role will be crucial in ensuring the happiness of our customers, and responsibilities will include;
- Increasing sales through friendly service and conversation, and recommending dishes, and accompanying drinks.
- Ensuring the cleanliness of tables and seating areas meet our high standards for every customer you greet in both the bar and restaurant areas.
- Working as part of a team to deliver excellent standards of customer service, ensuring each and every customer receives the best service possible.
- Attention to detail to ensure you serve the customer with the correct order every time and pay particular attention to allergens.
- Undertaking continual training to develop your skills and knowledge.
Your Pub
The Stamford Bridge is a mere two miles from the Roman city of Chester, with its numerous tourist attractions and only ten minutes from the famous Chester Zoo. With its wonderful views over the Cheshire Plains, Stamford Bridge is the perfect place to enjoy the lighter evenings in its warm & welcoming atmosphere or while away the wintery nights by the log fires. The extensive food menu features an array of dishes to suit all tastes including delicious burgers, classic mains and succulent grills. We are proud to serve a great selection of high quality cask beers offering a wide range of styles and flavours.
About Hydes
Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.
Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.
Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.
Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.
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Front of House Team Member employer: Hydes Brewery
Contact Detail:
Hydes Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the menu and drinks offered at The Stamford Bridge. Being knowledgeable about the dishes and beverages will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous experiences where you made a positive impact on a customer's day. This will highlight your ability to connect with people, which is crucial for this role.
✨Tip Number 3
Show enthusiasm for teamwork and collaboration. Mention any past experiences where you worked effectively as part of a team, as this role requires working closely with others to deliver excellent service.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially evenings and weekends. Highlighting your willingness to adapt to the needs of the business can set you apart from other candidates.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Front of House Team Member. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality or customer service. Include specific examples of how you've provided excellent service, handled customer queries, or worked as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to make customers happy. Mention why you want to work for Hydes and how you align with their values of exceptional service and teamwork.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hydes Brewery
✨Know the Menu Inside Out
As a Front of House Team Member, you'll need to be familiar with the dishes and drinks on offer. Take some time before the interview to study the menu and think about how you would recommend items to customers.
✨Show Your Passion for Customer Service
Demonstrate your love for looking after people during the interview. Share examples of how you've made someone's day in previous roles or situations, as this is crucial for the position.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Discuss past experiences where you collaborated with others to achieve a common goal, as teamwork is essential in delivering excellent customer service.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing stress during busy periods, and ensuring cleanliness standards. Prepare thoughtful responses that showcase your problem-solving skills and attention to detail.
