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- Tasks: Be the friendly face for guests booking their stay and provide top-notch service.
- Company: Hyde London City, a vibrant and luxurious hotel with a festival vibe.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Why this job: Join a fast-growing brand and make your mark in a fun, dynamic environment.
- Qualifications: Experience in a similar role, excellent communication skills, and a sales mindset.
- Other info: Opportunities for personal growth and volunteering with partner charities.
The predicted salary is between 24000 - 36000 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.
We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales.
What You’ll Do
- Answer guest enquiries in a timely and professional manner.
- Stay on top of what’s happening in our hotels and the local scene.
- Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines.
- Securing bookings, and charge no-show or late cancellation fees when needed.
- Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly.
- Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers.
- Collaborate with the Sales & Groups team to identify potential sales leads and follow the sales strategy in place.
- Maximise our sales by having a sales mindset and jumping on any chances to upsell.
- Highlight extra services or special packages to boost sales.
- Work closely with the Front Desk team for day-to-day operations.
- Work closely with finance team to audit and validate reservations commissions.
Qualifications
- Experience in a similar role within a 4/5 star hotel.
- Outstanding organizational skills and the ability to multitask in a fast-paced environment.
- Exceptional communication skills and excellent command of the English language.
- Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
- Experience working for Accor hotels would be beneficial but not a must.
- You’re humble and open to ideas; we leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
What’s in it for you...
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Reservations Agent employer: Hyde London City
Contact Detail:
Hyde London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research Hyde London City and its vibe. Understand their brand identity and what makes them unique. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play with friends or family to get comfortable answering questions and handling bookings like a pro.
✨Tip Number 3
Show off your sales mindset! Think about how you can upsell services or packages during your interview. Bring examples of how you've successfully boosted sales in previous roles to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Hyde family. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your unique style into your cover letter and CV. Remember, we’re all about that laidback vibe at Hyde London City!
Tailor Your Application: Make sure to tailor your application to the Reservations Agent role. Highlight your relevant experience in hospitality and any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hyde London City and what we stand for!
How to prepare for a job interview at Hyde London City
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyde London City and its unique vibe. Research the hotel’s offerings, recent events, and local attractions. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling guest inquiries or upselling services, to showcase your skills during the interview.
✨Demonstrate Your Sales Mindset
Highlight any previous experience where you successfully upsold products or services. Be ready to discuss how you can apply that same mindset at Hyde London City to boost sales and enhance guest experiences.
✨Be Ready to Multitask
The role requires juggling multiple tasks in a fast-paced environment. Prepare examples from your past roles where you managed several responsibilities simultaneously. This will show your potential employers that you can handle the demands of the job with ease.
