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For Companies At a Glance
- Tasks: Provide exceptional service to guests and manage their reservations with flair.
- Company: Luxury hotel in London known for its outstanding guest experience.
- Benefits: Up to 28 days holiday, health cash plans, and brand discounts.
- Why this job: Join a prestigious hotel and enhance guest experiences while boosting your sales skills.
- Qualifications: Experience in a 4/5-star hotel and strong communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
A luxury hotel in London is looking for a Reservations Agent to provide top-notch service to guests booking their stays. The ideal candidate will have experience in a 4/5-star hotel, exceptional communication skills, and a sales mindset.
Responsibilities include:
- Managing guest inquiries
- Processing reservations
- Collaborating with sales teams to boost revenue
This role offers numerous benefits, including up to 28 days of holiday, health cash plans, and discounts across brands.
Lux Hotel Reservations Agent – Upsell & Guest Experience employer: Hyde London City
Contact Detail:
Hyde London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lux Hotel Reservations Agent – Upsell & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your communication skills and sales mindset – it’s all about making a memorable impression.
✨Tip Number 3
Research the hotel! Knowing the ins and outs of the luxury hotel you're applying to can set you apart. Mention specific services or values they uphold during your conversations to show you’re genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to join a fantastic team!
We think you need these skills to ace Lux Hotel Reservations Agent – Upsell & Guest Experience
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in 4/5-star hotels. We want to see how your background aligns with the luxury service we provide, so don’t hold back on those relevant roles!
Communicate Clearly: Exceptional communication skills are key for this role. When writing your application, keep it clear and concise. We love a well-structured message that gets straight to the point while still showcasing your personality.
Sales Mindset is a Must: Since this role involves upselling, let us know about your sales experience! Share specific examples of how you’ve successfully boosted revenue in past positions. We’re keen to see your sales savvy in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hyde London City
✨Know Your Luxury
Familiarise yourself with the luxury hotel market, especially 4/5-star establishments. Understand what sets them apart and be ready to discuss how you can enhance the guest experience through your knowledge of high-end services.
✨Showcase Your Communication Skills
Prepare examples that highlight your exceptional communication abilities. Think of situations where you effectively managed guest inquiries or resolved issues, as this will demonstrate your capability to provide top-notch service.
✨Emphasise Your Sales Mindset
Be ready to discuss your experience with upselling and boosting revenue. Share specific strategies you've used in the past to increase sales, and how you can apply those techniques in this role to benefit the hotel.
✨Research the Company Culture
Dive into the hotel's values and culture. Understanding their approach to guest experience and employee satisfaction will help you align your answers with what they’re looking for, making you a more attractive candidate.
