Front Office Manager in London

Hyde London City marks the rebirth of a London icon. This lavish seven‑storey, 111‑room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian‑chic aesthetic with a youthful, laid‑back ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Leydi is our Modern Turkish restaurant bringing the all‑day food culture of Istanbul to London from breakfast until late with expertly‑prepared mangal meat & fish, heritage grain wood‑fired breads, low‑intervention wines and a sophisticated and fun ambience.

We’re on the lookout for a Front Office Manager to join our crew at Hyde London City. You will be responsible for the overall management of the Front Office team and provide a naturally friendly, helpful and responsive level of service for our guests.

What You’ll Do…

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high‑energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Manage departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to, also pro‑actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B.
• Be fully aware and competent in all health and safety procedures and policies.
• Be a member of the hotel crisis and fire teams and be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long‑term relationships with suppliers and contractors.
• Assist the sales team with site inspections and be confident on the hotel facilities.

Qualifications

• You know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• You have experience in a similar role, with a demonstrable track record of excelling in Front Office operations and procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends, as and when required.
• As a natural leader you lead by example and create an environment where your team can be their best self.
• You are humble and open to ideas; we leave your egos at the door and help get it done.
• You’re up for doing things differently and trying almost everything once.
• You want to be part of something bigger and have fun along the way.

Benefits

Up to 28 days holidays (inclusive of...