At a Glance
- Tasks: Lead the front desk team and ensure guests have an unforgettable experience.
- Company: Hyde London City, a vibrant and luxurious hotel in the heart of London.
- Benefits: Up to 28 days holiday, health cash plan, retail perks, and free meals during shifts.
- Other info: Opportunities for personal growth and excellent discounts across various brands.
- Why this job: Join a fast-growing brand and make your mark in a dynamic environment.
- Qualifications: Strong communication skills, leadership qualities, and ability to multitask.
The predicted salary is between 30000 - 32450 £ per year.
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core.
We’re on the lookout for a Duty Manager to join our team at Hyde London City. You will be responsible for the overall daily running of the hotel front desk shifts, ensuring smooth service and making sure guests feel special and eager to come back for more.
What You’ll Do
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty.
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies.
- Manage guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty.
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements.
- Maximise occupancy, revenue, and profitability through effective communication, up-selling, promotions, and collaboration with all departments.
Qualifications
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, large hotel operations.
- Skill in communication, guest service and leadership.
- Leadership qualities.
- Strong communicator.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
What's in it for you
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and develop that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Duty Manager employer: Hyde London City
Hyde London City is an exceptional employer, offering a vibrant and dynamic work environment in the heart of London. With a focus on employee well-being, we provide generous benefits including up to 28 days of holiday, health cash plans, and opportunities for personal growth within a fast-growing brand. Our unique culture encourages creativity and connection, making it a rewarding place for those looking to thrive in the hospitality industry.
