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- Tasks: Lead the Front Office team to create unforgettable guest experiences at The Hoxton.
- Company: Join The Hoxton, a vibrant hotel in a historic building, known for its unique charm and hospitality.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and exclusive discounts.
- Why this job: Be part of a fun, supportive team that values individuality and creativity in hospitality.
- Qualifications: Experience in hospitality is essential; familiarity with Opera or GDS is a plus.
- Other info: Opportunities for growth, regular team events, and a focus on mental wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to ensure we have a full and happy house.
- Make sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we’re looking for…
- Hotel or leisure related experience in a similar role.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s In It For You…
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and something extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Service Manager employer: Hyde Johannesburg Rosebank
Contact Detail:
Hyde Johannesburg Rosebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the specific operations of The Hoxton, Holborn. Understanding their unique offerings and the atmosphere they create will help you align your approach to guest service with their brand values.
✨Tip Number 2
Network with current or former employees of The Hoxton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Showcase your passion for hospitality in your interactions. Whether it's through a friendly conversation or by sharing your experiences, demonstrating your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle specific guest service scenarios. Think about examples from your past experience that highlight your problem-solving skills and ability to lead a team effectively.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Hoxton is looking for in a Guest Service Manager. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your hotel or leisure-related experience. Emphasise any familiarity with front desk operating systems like Opera and your ability to manage guest experiences effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your approach to creating memorable guest experiences. Use specific examples from your past roles to demonstrate your leadership and problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hyde Johannesburg Rosebank
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you made a positive impact on guests, as this aligns with what the company values in their Guest Service Manager.
✨Demonstrate Leadership Skills
Since the role involves leading and inspiring a team, be prepared to discuss your leadership style. Provide examples of how you've motivated a team in the past and how you handle challenges, ensuring that you convey your ability to empower others.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera or similar front desk operating systems, mention it! Understanding GDS is also a plus, so brush up on these systems before the interview to show you're ready to hit the ground running.
✨Be Yourself
The company values individuality, so don’t be afraid to let your personality shine through. Share your unique approach to guest service and how you would contribute to creating a fun and supportive team environment.
