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- Tasks: Manage group and event inquiries with top-notch customer service and attention to detail.
- Company: Join Morgans Originals, a collection of unique lifestyle hotels in London.
- Benefits: Enjoy perks like free dry cleaning, travel loans, and discounts at hotels worldwide.
- Why this job: Be part of a creative team in a dynamic environment that values individuality and growth.
- Qualifications: Experience in upscale venues and strong communication skills are essential.
- Other info: Flexible hours and opportunities for professional development await you!
The predicted salary is between 30000 - 42000 £ per year.
Company Description
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
Job Description
In this role as Groups & Events Executive , you will:
- Ensure all enquiries are dealt with quickly and with the highest level of customer service.
- Input all group & event enquiries into Delphi, adhering to data entry standards.
- Manage pre & post group and event billing and credit control in a timely manner.
- Attend pre & post event client meetings, event & group pipeline meetings, credit meetings and function sheet meetings as appropriate.
- Conduct imaginative and engaging client site inspections.
- Successfully convert and contract enquiries, in order to exceed monthly, quarterly and yearly group & event budget.
Qualifications
To succeed in this role, you’ll need:
- Experience in an upscale or lifestyle venue sales and planning environment.
- Hot-desking across multiple properties is required.
- Excellent communication skills, with a strong attention to detail and the ability to thrive in a fast-paced environment.
- Efficient in using Microsoft Office, Opera, Delphi, Cvent and other RFP platforms.
- Flexibility in working hours is required.
- Ability to work independently and collaboratively with others to foster teamwork.
Additional Information
At St Martins Lane and Sanderson, we are more than just hotels—we are lifestyle icons. As part of the Morgan’s Originals collection, you’ll be joining a global brand that celebrates creativity, individuality, and a touch of rebellion.
Alongside a Competitive Salary, We Offer The Following Benefits
- A dynamic and inclusive work environment.
- The opportunity to work in two prestigious hotels in the heart of London.
- Professional growth and development opportunities.
- Free Dry Cleaning/Uniform washing.
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment.
- Access to the Accor Heartist loyalty scheme with up to 50% off hotels around the world.
- Guest Experience after passing probation.
- Length of Service incentives (extra holidays).
- Excellent discounts across the Ennismore family.
- Access to the Accor Heartist programme after passing probation.
- Regular Staff get-togethers.
- Employee Assistance Programme.
- Mental Health Champions.
- Opportunity to progress within a global family of brands.
- Eye care vouchers.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. #J-18808-Ljbffr
Groups & Events Executive employer: Hyde Johannesburg Rosebank
Contact Detail:
Hyde Johannesburg Rosebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Executive
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like Delphi and Opera. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in upscale or lifestyle venues. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for the interview by practicing how to conduct engaging client site inspections. Think of creative ways to showcase the unique aspects of the hotels that align with their lifestyle brand.
✨Tip Number 4
Showcase your flexibility and ability to thrive in a fast-paced environment during your interactions. Share examples from your past experiences where you successfully managed multiple tasks or events simultaneously.
We think you need these skills to ace Groups & Events Executive
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with the unique spirit of Morgans Originals. Highlight your understanding of their lifestyle brand and how you can contribute to their creative and rebellious ethos in your application.
Tailor Your CV: Make sure your CV reflects your experience in upscale or lifestyle venue sales and planning. Emphasize relevant skills such as customer service, attention to detail, and proficiency in software like Delphi and Microsoft Office.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your ability to thrive in fast-paced environments. Mention specific experiences that demonstrate your capability to manage group and event inquiries effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully interacted with clients or managed events in the past. This will help illustrate your fit for the position.
How to prepare for a job interview at Hyde Johannesburg Rosebank
✨Showcase Your Customer Service Skills
As a Groups & Events Executive, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples from your past experiences where you successfully managed client inquiries and resolved issues quickly.
✨Familiarize Yourself with Relevant Software
Make sure you're comfortable using software like Delphi, Opera, and Cvent. During the interview, mention any specific experiences you have with these platforms to show that you're ready to hit the ground running.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've ensured accuracy in data entry or billing processes in previous positions, as this will be key to your success.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility in working hours and the ability to collaborate with others. Share examples of how you've adapted to changing situations and worked effectively within a team to achieve common goals.
