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- Tasks: Join our Food & Beverage team to deliver exceptional service and create memorable guest experiences.
- Company: Morgans Originals is a collection of unique lifestyle hotels known for their vibrant and rebellious spirit.
- Benefits: Enjoy competitive pay, free meals, uniform cleaning, and exciting perks like a birthday day off!
- Why this job: Be part of a fun, diverse team that values creativity and positive impact in a dynamic environment.
- Qualifications: No experience required, just a passion for food, great communication skills, and a can-do attitude.
- Other info: Opportunities for growth and regular staff events make this a fantastic place to kickstart your career!
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.
We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as a Food & Beverage Server.
You will support the seamless running of the restaurant spaces, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all food options whilst delivering an Engaging, Dynamic Guest Experience.
- Provide a friendly, courteous and professional service at all times.
- Greeting and acknowledging guests whilst building a rapport.
- Recognising repeat guests and addressing them with their names.
- Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked.
- Upsell food and beverage menu items where possible, to maximize profit wherever possible.
- To prepare, clean and clear tables, before, during and after service.
- Ensuring that all ordered food is announced to guests at their table.
- Communicating guest complaints and compliments to management.
- Communicating guest special occasions to staff/management i.e. anniversaries, birthdays, proposals etc.
A Bit About You
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests.
- Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other.
- Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible.
Qualifications
- Previous experience within hotels or service-based industry would be ideal but not required.
- Good communication skills.
- Sense of urgency.
- Yes, yes, yes mentality.
- Can do attitude.
- Have a genuine passion for food and beverage.
Additional Information
- Alongside a competitive salary of £12.25 + tronc, we offer the following benefits:
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
- £250 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- A paid day off on your birthday, celebrate your special day on us!
- Free health cash back plan via HSF.
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation.
- Length of Service incentives (extra holidays).
- Excellent discounts across the Ennismore family for you.
- Discount across major retailers and brands via PerkBox.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out).
- Employee Assistance Programme.
- Mental Health Champions.
- Quarterly & Annual Employee awards.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare.
- Eye care vouchers.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit.
Food & Beverage Server employer: Hyde Johannesburg Rosebank
Contact Detail:
Hyde Johannesburg Rosebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Server
✨Tip Number 1
Familiarise yourself with the unique offerings of St Martins Lane and Sanderson London. Understanding their signature experiences, like the Mad Hatters afternoon tea and the Blind Spot cocktail bar, will help you engage with guests and showcase your knowledge during the interview.
✨Tip Number 2
Demonstrate your ability to create a fun and engaging atmosphere. Think of examples from your past experiences where you contributed to a positive guest experience or worked as part of a team to overcome challenges, as this aligns with the hotel's values.
✨Tip Number 3
Showcase your passion for food and beverage by discussing your favourite dishes or drinks. Being able to share personal insights or recommendations can set you apart and show that you genuinely care about the guest experience.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and compliments. Having a few scenarios ready where you successfully managed a difficult situation or enhanced a guest's experience will demonstrate your communication skills and customer service mindset.
We think you need these skills to ace Food & Beverage Server
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Morgans Originals and their unique approach to hospitality. Highlight how your personality aligns with their values of being original, fun, and kind in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in the food and beverage industry or customer service. Emphasise any previous roles where you provided excellent guest experiences or worked in a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and beverage service. Share specific examples of how you've created memorable experiences for guests in past roles, and mention your enthusiasm for working in a dynamic environment.
Showcase Your Communication Skills: Since good communication is key for this role, ensure your application demonstrates your ability to engage with guests effectively. Use clear and friendly language throughout your CV and cover letter.
How to prepare for a job interview at Hyde Johannesburg Rosebank
✨Know the Menu Inside Out
Familiarise yourself with the food and drink menus before the interview. Being able to discuss specific items and suggest pairings will show your genuine passion for food and beverage, which is crucial for this role.
✨Showcase Your People Skills
Prepare examples of how you've built rapport with guests in previous roles. Highlighting your ability to create a friendly and engaging atmosphere will resonate well with the interviewers, as they value a dynamic guest experience.
✨Emphasise Teamwork
Be ready to discuss your experiences working in a team. This role requires collaboration, so sharing stories about how you supported colleagues or contributed to a positive team environment will demonstrate that you're a team player.
✨Bring a Positive Attitude
Adopt a 'yes, yes, yes' mentality during the interview. Show enthusiasm and a can-do attitude when discussing challenges or tasks. This aligns perfectly with the company's culture of positivity and fun at work.
