At a Glance
- Tasks: Lead and supervise events, ensuring guests have an amazing experience at The Hoxton.
- Company: The Hoxton, Shoreditch is a vibrant hotel that evolved from a former car park into a community hub.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and exclusive discounts.
- Why this job: Join a fun team, create memorable experiences, and grow in a supportive environment.
- Qualifications: 2+ years in hospitality, strong leadership skills, and a passion for exceptional guest experiences.
- Other info: Flexible hours, opportunities for progression, and regular team events to celebrate together.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
We are looking for an Events Operations Supervisor to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Shoreditch.
With the support of your Division Manager, you’d have full responsibility for the smooth running of the daytime functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a social occasion.
We’re looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.
The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene.
Job Description
What you’ll do…
- Supervise day events, Monday-Friday, working within the strategy and events programme set by our Sales and Meeting & Events teams.
- Both guest and team experience will be at the heart of all you do. You’ll lead by example, confidently providing top Hox experiences for our guests.
- Liaise closely with central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
- Work closely with the Head Chef, Division Managers and GM to deliver a consistently excellent standard of food and beverage to our guests.
- Be operationally present and lead the team in key events, providing outstanding and exemplary experiences for our guests.
- Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
- Whether it’s setting up the space for day, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
- Supervise the Apartment Host, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
- Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
- Handle stock & expenses and manage the relationship with our events suppliers & contractors by working with the GM and Division Manager.
- Take overall responsibility for the health & safety of anyone using the area, including yourself.
- Provide a secure environment for customers and their property.
- Support the Front Desk team in less busy seasons.
Qualifications
What we are looking for
- A track record of Supervising Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
- 2+ years’ experience in hospitality role, in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.
- Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage.
- Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
- You’re looking for a place where you can be you; no clones in suits here!
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
- Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.
- You’re up for doing things differently and trying (almost) everything once.
- Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
- Open and honest, with exemplary communication skills – we’re in this together.
- Flexibility in your week to week rota as business demands are variable.
What’s In It For You…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Events Operations Supervisor employer: Hyde Johannesburg Rosebank
Contact Detail:
Hyde Johannesburg Rosebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Supervisor
✨Tip Number 1
Familiarize yourself with the specific events and functions that The Hoxton, Shoreditch hosts. Understanding their unique offerings will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Hoxton to gain insights into the company culture and expectations for the Events Operations Supervisor role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to inspire trust and create memorable experiences will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss innovative ideas for improving event operations. Research current trends in hospitality and event management, and come prepared with suggestions that align with The Hoxton's brand and values.
We think you need these skills to ace Events Operations Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Events Operations Supervisor position. Highlight key responsibilities and qualifications that resonate with your experience, such as supervising events and ensuring guest satisfaction.
Tailor Your CV: Customize your CV to reflect your relevant experience in hospitality and event management. Emphasize your supervisory skills and any specific achievements in previous roles that demonstrate your ability to create memorable experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to enhancing guest experiences. Mention specific examples from your past work that align with the responsibilities of the role at The Hoxton.
Highlight Your Soft Skills: In your application, emphasize your communication skills, flexibility, and ability to work in a team. These qualities are essential for the Events Operations Supervisor role, so make sure they shine through in your writing.
How to prepare for a job interview at Hyde Johannesburg Rosebank
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Highlight your experience in supervising teams, especially in fast-paced environments. Discuss how you've inspired trust and collaboration among team members to achieve common goals.
✨Be Detail-Oriented
Prepare to discuss how you manage multiple tasks while maintaining exceptional attention to detail. Provide examples of how you've successfully juggled various responsibilities in previous roles.
✨Communicate Openly and Honestly
Emphasize your communication skills during the interview. Be ready to share how you foster open dialogue with both guests and team members, ensuring everyone feels valued and heard.