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- Tasks: Support customers and tackle anti-social behaviour to create safe communities.
- Company: Hyde, a committed organisation focused on quality housing services.
- Benefits: Generous holiday allowance, excellent pension, life assurance, and career development opportunities.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and help shape thriving neighbourhoods.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Hyde, we believe everyone deserves a safe, secure and well‑managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti‑social behaviour, and protecting the sustainability of our communities. At Hyde, you’ll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high‑quality housing services and building stronger communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected while helping to shape thriving, inclusive neighbourhoods.
What You’ll Be Doing:
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high‑quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment. You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de‑escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence‑led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development
Tenancy Management Officer employer: Hyde Housing
Contact Detail:
Hyde Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to ASB and tenancy management. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complex situations in the past. This will demonstrate your investigative and case management abilities, which are crucial for the Tenancy Management Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to create safe and supportive communities.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience in ASB and tenancy management, and show us how your skills align with our mission at Hyde.
Showcase Your Skills: We want to see your strong investigative and case management skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully handled complex situations and built trust with customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our communities.
How to prepare for a job interview at Hyde Housing
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of anti-social behaviour (ASB) policies, tenancy enforcement processes, and the legal documentation involved. This will show that you're not just interested in the role but also prepared to tackle the challenges it brings.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your investigative and case management skills. Think about situations where you've successfully resolved conflicts or handled sensitive cases. Be ready to discuss how you built trust with customers and de-escalated confrontational situations.
✨Collaboration is Key
Since the role involves working closely with various agencies, be prepared to talk about your experience in collaborative environments. Share specific instances where you worked with police, local authorities, or safeguarding teams to achieve positive outcomes. This will demonstrate your ability to work effectively across different sectors.
✨Stay Methodical
Highlight your methodical approach to decision-making. Discuss how you gather evidence, conduct risk assessments, and develop clear case plans. Showing that you can maintain accurate records and ensure compliance with legislation will reassure them of your professionalism and attention to detail.