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- Tasks: Be the friendly voice for customers, handling calls and resolving queries.
- Company: Join Hyde, a leading provider of affordable homes in the UK.
- Benefits: Enjoy a great pension, life assurance, flexible benefits, and volunteering days.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and a knack for empathy and resilience.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 21000 - 29000 £ per year.
Hyde is looking to recruit an inbound Customer Service Officer. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.
As a Customer Service Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.
Responsibilities- Acting as a first point of contact for customers.
- Handling up to 50-60 demanding telephone calls daily.
- Referring specialist and complex enquiries to relevant teams.
- Providing great customer service across all communication platforms.
- Meeting or exceeding KPIs / targets.
- Building and maintaining excellent rapport with our internal and external customers.
- Customer Service experience
- Microsoft Office
- Empathetic – putting yourself in the customers' shoes
- Resilient – dealing with difficult telephone calls
- The ability to type whilst on a telephone call
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. We're committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Customer Service Officer in London employer: Hyde Housing Group
Contact Detail:
Hyde Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hyde. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those demanding calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've put yourself in customers' shoes in past roles. Highlighting your ability to understand and resolve issues will make you stand out as a candidate who truly cares about customer satisfaction.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at Hyde.
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Officer role. Highlight your relevant experience, especially in handling calls and providing excellent customer service. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to Hyde's mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: Don’t forget to mention your Microsoft Office skills and any experience dealing with challenging calls. We’re looking for resilience and empathy, so share examples that demonstrate these qualities in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyde Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Hyde and its mission. Understand their commitment to providing affordable homes and how they support their customers. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Officer, you'll need to demonstrate excellent listening skills. During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Showcase Your Resilience
Expect questions about handling difficult situations or challenging calls. Prepare examples from your past experiences where you successfully managed tough customer interactions. Highlight your ability to stay calm under pressure and find solutions, as this is crucial for the role.
✨Demonstrate Empathy
Empathy is key in customer service. Be ready to discuss how you put yourself in the customers' shoes during interactions. Share specific instances where you went above and beyond to ensure a customer's needs were met, showcasing your understanding of their perspective.
