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- Tasks: Lead and develop a customer service team to ensure resident satisfaction.
- Company: A leading housing provider in Greater London with a focus on inclusion.
- Benefits: Flexible working options and a supportive work culture.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Join a dynamic team dedicated to service excellence and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider in Greater London is hiring a Customer Services Team Leader to lead and develop a customer service team. The role involves managing enquiries, meeting service standards, and ensuring resident satisfaction.
The ideal candidate has experience in customer service management, strong communication skills, and a passion for service excellence.
The position offers various benefits, including flexible working options and a supportive work culture focused on inclusion and development.
Customer Services Team Leader - Lead Frontline Support employer: Hyde Housing Group
Contact Detail:
Hyde Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader - Lead Frontline Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience in customer service management aligns with their needs. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase your passion for service excellence during interviews. Share specific examples of how you’ve gone above and beyond for customers. Let’s make them see how dedicated we are!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about wanting to join their team.
We think you need these skills to ace Customer Services Team Leader - Lead Frontline Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. We want to see how you've led teams and improved service standards, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for service excellence and how you can contribute to our supportive work culture. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Services Team Leader, strong communication is key. Use clear and concise language in your application, and don’t forget to highlight any relevant experiences that demonstrate your skills in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hyde Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Research their approach to customer service and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and can contribute to their success.
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss your leadership style and how it fosters a positive work environment.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will not only showcase your communication skills but also your ability to engage effectively with others.
✨Emphasise Resident Satisfaction
Since the role focuses on ensuring resident satisfaction, be prepared to discuss how you've prioritised customer needs in previous roles. Share specific examples of how you've gone above and beyond to meet customer expectations and how you measure success in customer service.
