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- Tasks: Be the first point of contact for customers, handling 50-60 calls daily.
- Company: Join Hyde, a leading provider of affordable homes in London and the South-East.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Make a real impact by helping customers while working in a diverse and inclusive environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Hyde is committed to inclusivity and supports adjustments for all candidates.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Officer
London Bridge
£25,000
35 hours per week, Monday to Friday 9:00 to 5:00 pm
Hyde is looking to recruit an inbound Customer Service Officer.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.
As a Customer Service Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.
Responsibilities
- Acting as a first point of contact for customers.
- Handling up to 50-60 demanding telephone calls daily.
- Referring specialist and complex enquiries to relevant teams.
- Providing great customer service across all communication platforms.
- Meeting or exceeding KPIs / targets.
- Building and maintaining excellent rapport with our internal and external customers.
Skills and Experience required
- Customer Service experience
- Microsoft Office
- Empathetic – putting yourself in the customers’ shoes
- Resilient – dealing with difficult telephone calls
- The ability to type whilst on a telephone call
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. We’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
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Customer Service Officer employer: Hyde Housing Group
Contact Detail:
Hyde Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with Hyde's mission and values. Understanding their commitment to providing affordable homes and their focus on customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Practice handling difficult customer scenarios. Since the role involves managing demanding calls, role-playing these situations with a friend can help you develop your empathy and resilience skills.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools can demonstrate your ability to manage customer data and documentation effectively.
✨Tip Number 4
Prepare examples of how you've exceeded KPIs or targets in previous roles. This will showcase your ability to meet performance expectations and highlight your dedication to excellent customer service.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight relevant experience and how you can meet their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience. Provide specific examples of how you've handled challenging situations or high call volumes, as this will demonstrate your suitability for the role.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any other relevant software. Highlight your empathetic nature and resilience, as these are key traits for dealing with demanding calls.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you want to work for Hyde. Mention their commitment to diversity and inclusion, and how you align with their ethos of providing safe and decent homes.
How to prepare for a job interview at Hyde Housing Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and resolved customer issues effectively.
✨Demonstrate Empathy
Since the role requires putting yourself in the customers' shoes, practice expressing empathy in your responses. Use phrases that show you understand their concerns and are committed to helping them find a solution.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle difficult calls. Practising these scenarios beforehand can help you feel more confident and demonstrate your ability to manage high-pressure situations.
✨Familiarise Yourself with the Company
Research Hyde and its values before the interview. Understanding their commitment to diversity and inclusion, as well as their customer-centric approach, will allow you to align your answers with their ethos and show that you're a good fit.
