At a Glance
- Tasks: Support and improve Salesforce systems, resolving issues and enhancing user experience.
- Company: Hyde, a socially responsible organisation focused on community and inclusivity.
- Benefits: Competitive salary, 25+ days leave, pension contributions, and wellbeing support.
- Other info: Inclusive workplace with ongoing learning and development opportunities.
- Why this job: Join a tech team making a real impact in improving services for customers and teams.
- Qualifications: Experience with Salesforce, strong problem-solving skills, and clear communication.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to join Hyde as a Salesforce Application Support Analyst? Do you enjoy solving problems, improving systems and helping teams work better? We’re looking for a Salesforce Application Support Analyst to join Hyde’s technology team and play a key role in keeping our business systems reliable, effective and easy to use. This is a great opportunity for someone who can combine technical knowledge with a customer-focused mindset. You’ll support and improve Salesforce, help resolve day-to-day issues, work with colleagues across the business and contribute to better services for customers and teams.
What you’ll do:
- Provide day-to-day support for Salesforce, helping users with system, data, access and performance issues.
- Investigate problems, identify root causes and work with colleagues or suppliers to put fixes in place.
- Support system upgrades, testing, releases and continuous improvements to keep applications stable and effective.
- Carry out approved Salesforce configuration changes, such as flows, page layouts, validation rules and automation.
- Help improve data quality, reporting and system performance so teams can make better decisions and deliver better services.
- Work closely with technology teams, business stakeholders and suppliers to make sure Salesforce continues to meet operational needs.
What we’re looking for:
- Experience supporting Salesforce in a business environment, ideally including Service Cloud.
- Good understanding of Salesforce configuration, reporting, automation and data management.
- Strong problem-solving skills and the ability to investigate technical and data issues in a structured way.
- Experience of working with incident, change and release processes in a technology or support environment.
- Clear communication skills and the ability to work well with technical teams, suppliers and non-technical colleagues.
We’re committed to creating an inclusive workplace where everyone can thrive. We offer a competitive benefits package, including employer pension contributions of up to 10%, minimum of 25 days’ annual leave plus bank holidays, life insurance and a health cash plan. You’ll have access to flexible benefits, wellbeing support and ongoing learning and development opportunities. You’ll be joining an organisation with a clear social purpose, helping provide homes and communities that people are proud of.
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Salesforce Applications Support Analyst employer: Hyde Housing Association
Hyde is an exceptional employer that prioritises employee growth and well-being, offering a competitive benefits package including generous annual leave, pension contributions, and ongoing learning opportunities. With a strong commitment to diversity and inclusion, Hyde fosters a supportive work culture where every team member can thrive while contributing to meaningful social impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Applications Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hyde Housing Association values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hyde Housing Association might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hyde Housing Association!
✨Direct Apply to Hyde Housing Association
Let's not forget to apply directly through the Hyde Housing Association website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Applications Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hyde Housing Association.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hyde Housing Association. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hyde Housing Association
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
