At a Glance
- Tasks: Support customers with housing queries and manage tenancy changes in a dynamic environment.
- Company: Join Hyde, a purpose-driven organisation dedicated to creating safe communities.
- Benefits: Enjoy excellent pension, generous holidays, career development, and flexible benefits.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments.
- Why this job: Make a real difference in people's lives while building safer, thriving communities.
- Qualifications: Confident, organised, customer-focused with experience in housing or frontline services.
The predicted salary is between 30000 - 30000 £ per year.
At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What you’ll be doing:
- Act as the first point of contact for ASB and tenancy management queries (desirable but not essential)
- Provide clear, accurate advice and guidance to customers
- Support early intervention approaches including mediation and prevention
- Manage and update case records accurately using CRM systems
- Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
- Investigate issues such as abandonment, illegal subletting and tenancy breaches
- Carry out risk assessments and support case planning
- Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
- Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About you:
We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment. Excellent investigative and case management skills, with the ability to assess risk, gather evidence, and maintain accurate records. Some knowledge of housing law, tenancy processes and safeguarding principles. Strong communication skills with the ability to manage sensitive conversations.
Why join Hyde?
At Hyde, you’ll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes. We value people who take ownership, work collaboratively, and are committed to delivering high standards of service. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Housing Advisor in Rochester employer: Hyde Housing Association
At Hyde, we pride ourselves on being a supportive and purpose-driven employer, dedicated to fostering safe and thriving communities. As a Housing Advisor, you will benefit from a generous holiday allowance, excellent pension scheme, and ample opportunities for career development, all within a collaborative work culture that values diversity and inclusion. Join us in making a meaningful impact while enjoying the flexibility of a hybrid working model in Rochester.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Advisor in Rochester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those at Hyde. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing law and tenancy processes. We want you to feel confident discussing these topics, so practice makes perfect!
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you've gone above and beyond for customers, as this is key for a role like a Tenancy Management Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Hyde team.
We think you need these skills to ace Housing Advisor in Rochester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Advisor role. Highlight your experience in housing, ASB, or similar frontline services, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, give examples of how you've managed sensitive conversations in the past. We want to see that you can handle tricky situations with confidence and care.
Be Detail-Oriented:Pay attention to the details when filling out your application. Accurate case management and record-keeping are crucial for this position, so demonstrate your ability to maintain precision in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Hyde Housing Association
✨Know Your Stuff
Make sure you brush up on housing law, tenancy processes, and safeguarding principles. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities of a Housing Advisor.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to manage sensitive conversations will demonstrate that you can handle the challenges of the role with empathy and professionalism.
✨Familiarise Yourself with CRM Systems
Since you'll be managing case records, it’s a good idea to get comfortable with CRM systems. If you have experience with any specific software, mention it during the interview. This shows that you’re ready to hit the ground running!
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, or how they measure success in the role. This not only shows your interest in the position but also helps you gauge if Hyde is the right fit for you.
