At a Glance
- Tasks: Analyse customer data to improve services and monitor performance trends.
- Company: Hyde, a forward-thinking organisation dedicated to community impact.
- Benefits: Great holidays, life insurance, healthcare cashback, and agile working.
- Other info: Join a diverse team committed to inclusion and community-focused service improvement.
- Why this job: Make a real difference by turning data into actionable insights for better services.
- Qualifications: Experience in data analysis and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Islington Fixed term contract until 31 December 2026
Would you like to be a Customer Insight & Performance Analyst at Hyde? We’re looking for a Customer Insight & Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you’ll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners.
In this role, you will:
- Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines.
- Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders.
- Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed.
- Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight.
- Support the review and development of systems and digital tools used for performance monitoring and customer insight.
- Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible.
About you:
- Experience analysing and interpreting performance or customer data to support decision-making.
- Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement.
- Experience producing clear reports, dashboards, or presentations for a range of stakeholders.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across teams and partners.
At Hyde, we’re committed to delivering better services for our customers and communities. This is an opportunity to use your analytical skills to make a visible impact, helping shape service improvement through insight, evidence, and collaboration.
Great holidays, life insurance, cashback on healthcare, agile working.
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Customer Insight & Performance Analyst - Contract in London employer: Hyde Housing Association
Hyde is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are at the forefront. As a Customer Insight & Performance Analyst, you will have the opportunity to make a tangible impact on service improvement while enjoying benefits such as great holidays, life insurance, and agile working arrangements. Located in Islington, Hyde fosters collaboration and innovation, ensuring that every team member's voice is heard and valued.
