At a Glance
- Tasks: Provide essential admin support to the Home Ownership team and manage customer enquiries.
- Company: Join Hyde, a leading housing provider committed to community and employee wellbeing.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and hybrid working options.
- Other info: Diversity and inclusion are at our core; we value every voice and perspective.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in administration or customer service with strong communication and organisational skills.
The predicted salary is between 25200 - 30800 £ per year.
Home Ownership Administrator
London Bridge, Park Street Office (2 days in office, 3 days remote working)
Up to £28,000
Hyde is looking for a Home Ownership Administrator to join our customer-focused Home Ownership team.
This is a great opportunity to build your career in a supportive environment that champions employee wellbeing, continuous learning and long-term development.
As a Home Ownership Administrator at Hyde, you will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams.
You will help manage customer enquiries, correspondence, complaints, property resale information and key team records, ensuring customers receive a professional and responsive service.
- Key Duties
- Manage incoming post, shared inboxes and administration queues, ensuring enquiries and correspondence are handled promptly.
- Handle and manage inbound calls to the Home Ownership Service Centre.
- Prepare letters, record customer feedback and support the Compliance team with leasehold consultation requirements.
- Coordinate responses to landlord and solicitor questionnaires relating to property resales.
- Monitor homeowner complaints, maintain accurate records and help produce regular performance reports.
- Process invoices, organise meetings and maintain electronic filing and document management systems.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide.
We’re committed to building safe, sustainable communities where people can thrive.
With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
- As a Home Ownership Administrator, we’re seeking someone who can bring:
- Experience in administration, customer service or a similar support role.
- Clear and professional written and verbal communication skills.
- Strong organisational skills, with the ability to prioritise work and meet deadlines.
- Good attention to detail and confidence maintaining accurate records and information.
- Confidence using Microsoft Office, including Word, Excel and Power Point, with a positive and collaborative approach to teamwork.
- The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
- Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde.
We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves.
Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision‑making, service delivery and the way we shape our organisation.
By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
Home Ownership Administrator employer: HYDE HOUSING ASSOCIATION
HYDE HOUSING ASSOCIATION is committed to developing the next generation of skilled trades professionals through its apprenticeship programs. The company provides a supportive environment where employees can gain practical experience and advance their careers in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HYDE HOUSING ASSOCIATION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HYDE HOUSING ASSOCIATION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Ownership Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HYDE HOUSING ASSOCIATION:Your cover letter is your chance to shine! Tell us why you want to work at HYDE HOUSING ASSOCIATION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HYDE HOUSING ASSOCIATION!
How to prepare for a job interview at HYDE HOUSING ASSOCIATION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
