At a Glance
- Tasks: Handle customer complaints and queries with professionalism and efficiency.
- Company: Join Hyde, a company dedicated to creating safe and affordable homes.
- Benefits: Up to £25,500 salary, life assurance, and flexible benefits.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while working in a supportive team.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 25500 - 25500 £ per year.
Hybrid (2 days in office, 3 days remote working) Up to £25,500
As a Customer Liaison Officer you’ll be the first point of contact for customers raising complaints or queries, ensuring every case is handled professionally, efficiently and in line with our service standards.
What You’ll Be Doing
- Receive, investigate and resolve complaints from phone, email, web and social media.
- Support customers in diagnosing repairs and arrange suitable appointments.
- Liaise with internal teams and contractors to secure early resolution and prevent repeat issues.
- Maintain accurate case records in Hyde’s CRM, ensuring timely updates and data integrity.
- Provide clear, professional communication via phone, email and letter.
- Carry out administrative tasks to support the wider service.
About You
- Strong communication skills and a calm, empathetic approach.
- Confidence in handling complaints and resolving issues quickly.
- Ability to work collaboratively and build trust with customers and colleagues.
- Good IT skills, including CRM systems and Microsoft Office.
- A commitment to delivering excellent customer service every time.
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. We are committed to providing safe, sustainable homes for our customers. You’ll be part of a collaborative and professional team where your work will directly contribute to safer neighbourhoods and improved customer outcomes.
Life assurance Flexible benefits platform
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Customer Liaison Officer (Complaints) employer: Hyde Housing Association
Hyde is an exceptional employer, offering a hybrid working model that promotes work-life balance while ensuring you play a vital role in enhancing customer satisfaction and community well-being. With a strong commitment to diversity, inclusion, and employee growth, Hyde provides a supportive environment where your contributions directly impact the lives of residents in safe, affordable homes. Join a collaborative team dedicated to making a difference, with access to flexible benefits and a culture that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Complaints)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hyde Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hyde Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer (Complaints)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hyde Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Hyde Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hyde Housing Association!
How to prepare for a job interview at Hyde Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
