At a Glance
- Tasks: Analyse customer data to improve services and monitor performance trends.
- Company: Hyde, a forward-thinking organisation dedicated to community impact.
- Benefits: Great holidays, life insurance, healthcare cashback, and agile working.
- Other info: Join a diverse team committed to inclusivity and community engagement.
- Why this job: Make a real difference by turning data into actionable insights for better services.
- Qualifications: Experience in data analysis and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Islington Fixed term contract until 31 December 2026
Would you like to be a Customer Insight & Performance Analyst at Hyde? We’re looking for a Customer Insight & Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you’ll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners.
In this role, you will:
- Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines.
- Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders.
- Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed.
- Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight.
- Support the review and development of systems and digital tools used for performance monitoring and customer insight.
- Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible.
About you:
- Experience analysing and interpreting performance or customer data to support decision-making.
- Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement.
- Experience producing clear reports, dashboards, or presentations for a range of stakeholders.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across teams and partners.
At Hyde, we’re committed to delivering better services for our customers and communities. This is an opportunity to use your analytical skills to make a visible impact, helping shape service improvement through insight, evidence, and collaboration.
Great holidays, life insurance, cashback on healthcare, agile working.
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Customer Insight & Performance Analyst - Contract employer: Hyde Housing Association
Hyde is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are at the forefront. As a Customer Insight & Performance Analyst, you will have the opportunity to make a tangible impact on service improvement while enjoying benefits such as great holidays, life insurance, and agile working arrangements. Located in Islington, Hyde fosters collaboration and innovation, ensuring that every team member's voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight & Performance Analyst - Contract
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Hyde Housing Association, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Customer Insight & Performance Analyst - Contract
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Hyde Housing Association.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Hyde Housing Association. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Hyde Housing Association
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
