At a Glance
- Tasks: Support older adults in safe, well-managed living environments and promote their independence.
- Company: Hyde, a social purpose-driven organisation creating thriving communities.
- Benefits: Flexible working hours, competitive salary, life assurance, and a diverse workplace.
- Other info: Join a diverse team committed to inclusion and accessibility.
- Why this job: Make a meaningful difference in the lives of older adults while building strong community connections.
- Qualifications: Compassionate attitude and strong customer service skills.
The predicted salary is between 27000 - 30500 £ per year.
Chichester (covering Southampton and Fareham) Part time role (30 hours a week with a flexible working pattern) Salary £27,000 to £30,500 Pro rata.
We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde’s later living schemes. This is a rewarding role at the heart of our communities, ensuring residents live in safe, well-managed, and supportive environments that promote independence, dignity, and wellbeing.
You will be the trusted on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for our customers.
What you’ll be doing:
- Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments.
- Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey.
- Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary.
- Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication.
- Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards.
- Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access.
- Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence.
About Hyde: We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Life assurance
Flexible benefits platform
Diversity, inclusion and accessibility: Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. Please note successful candidates will undergo a DBS check.
Housing Scheme Officer in Chichester employer: Hyde Housing Association
Hyde is an exceptional employer dedicated to creating safe, affordable homes and thriving communities. With a strong commitment to equity, diversity, and inclusion, Hyde fosters a supportive work culture that values every employee's contributions while offering flexible working patterns and opportunities for personal growth. As a Housing Scheme Officer, you will play a vital role in enhancing the lives of older adults in our later living schemes, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Scheme Officer in Chichester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hyde’s values and recent projects. Show us you’re passionate about creating safe, supportive environments for older adults—this will really resonate with the team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle tenancy management issues or engage with residents. This will boost your confidence and help you articulate your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to create thriving communities.
We think you need these skills to ace Housing Scheme Officer in Chichester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Scheme Officer. We want to see how you can bring your unique touch to our Specialist Housing team!
Show Your Compassion:This role is all about supporting older adults, so let your empathy shine through in your written application. Share examples of how you've made a positive impact in previous roles or situations—this will resonate with us at Hyde.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our community-focused team.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure it reaches us directly and allows you to explore more about Hyde and our values while you’re at it!
How to prepare for a job interview at Hyde Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Scheme Officer. Familiarise yourself with the key tasks like managing lettings processes and conducting wellbeing visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role involves supporting older adults, it's crucial to convey your compassionate side. Prepare examples from your past experiences where you've made a positive impact on someone's life. This will highlight your ability to build strong relationships and promote wellbeing among residents.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle tenancy management issues or coordinate communal services. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Your Community Engagement Skills
Community engagement is a big part of this role. Be ready to discuss any previous experience you have in leading initiatives or activities that promote inclusion and independence. Highlighting your ability to connect with residents and foster a sense of community will set you apart.
