Sales Coordinator

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand. The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches. The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the collection and cataloguing of market information for the purposes of generating sales leads and sales.
• Effectively manages processes and systems that enable Sales to be generated and guests to be comfortably accommodated to the highest standards of the hotel.
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests and works to produce appropriate Sales and Promotional strategies.
• Ensures that all enquiries are responded to, that accurate quotations are generated and sent to clients within the specified time frame.
• Ensures that all Revenue Reports, Daily Pick-Up reports, Sales Activity, Strategy Adjustment reports are accurately produced within the specific time frame.
• Takes responsibility for the performance of the Sales functions of the hotel.
• Attends trade shows and Sales events to showcase the Group to the Market.
• Ensures that annual planner is kept up to date regarding sales meeting minutes; assists with travel arrangements.
• Provides administrative support on a one-to-one basis.
• Liaises with clients, suppliers and other staff.
• Devises and maintains office systems, including data management, filing, etc.
• Arranges travel and accommodation and, occasionally, travels with the manager to provide general assistance during presentations.
• Complies with company safety regulations, rules, policies, and procedures at all times.
• Familiarises yourself with the company vision and values which link to our model of desired behaviours that we expect all employees to display.
• Performs other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures, and countries.

Customer Specific Responsibilities

• Ensures world-class service is delivered to the Guest, by collaborating with the 3rd Party Distributors on all matters impacting Bookings and the Guest Service provision.
• Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests reflect their safety, security concerns and preferences.
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

People Specific Responsibilities

• Supports an environment that contributes to positive employee engagement and commitment to the job.
• Promotes and maintains compliance and awareness of health, safety and security issues in accordance with applicable legislation and best practice.

Finance Specific Responsibilities

• Works to ensure that REVPAR targets are consistently achieved or surpassed.
• Looks for opportunities to prevent damage of equipment and reduce the consumption of stock without affecting quality.
• Works to ensure that Sales, Up/Cross-sell targets are consistently achieved.
• Helps to reduce the cost of distribution by finding new less expensive means of delivering business.

Qualifications

• 3 Years of experience in the Sales operations of a luxury hotel.
• Proficient user of OPERA.
• Proficient in the application of Up-Sell and Cross-Sell strategies.
• Hospitality Management Qualification or relevant prior experience.
• Extensive Background in Sales.

Additional Information

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.
• Should you not receive any feedback within 2 weeks, please consider your application unsuccessful.