At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and resolve any issues.
- Company: Join a fast-growing international hotel group committed to innovation.
- Benefits: Competitive package, discounts at hotels, and opportunities for career growth.
- Other info: Enjoy team activities and a fun work environment in beautiful Ibiza.
- Why this job: Be part of a creative team that crafts unforgettable hotel experiences.
- Qualifications: 2 years of experience, advanced English, and excellent teamwork skills.
The predicted salary is between 24000 - 30000 € per year.
Únete a nosotros para disfrutar de una oportunidad única de trabajar con dos marcas hoteleras diferentes.
Descripción del empleo
¿Qué esperamos de ti? Bajo la supervisión del Jefe de Recepción te encargarás de recibir a los huéspedes a su llegada, de proporcionar un servicio eficiente desde el check in, durante toda su estancia y hasta el momento del check out.
Lo que harás
- Check in: rellenar correctamente el profile, no duplicar y/o hacer merge, preautorizar importe en función de la forma de pago de cada reserva, hacer enrolment, explicar Benefits del programa Accor, ofrecer upsell y explicar servicios del hotel.
- Check out: revisar que la facturación sea correcta, cargar minibar última noche, entregar folio para la revisión de servicios, cerrar facturación según la forma de cobro deseada, ofrecer efolio, liberar preautorización.
- Gestión de ingresos y servicios adicionales: cargos lavandería, minibar, parking, etc…
- Caja diario: revisión facturas del día, arqueo a la entrada y salida de turno, cierre de cajero y cash drop.
- Ofrecer servicios e información al cliente.
- Revisión y comprensión del credit limit, seguimiento si se ha excedido y proceder según lo establecido.
- Revisión de reservas día siguiente.
- Resolución de incidencias, quejas y reclamaciones. Introducir casos en Nubola y resolución.
Requisitos
- Mínimo 2 años de experiencia en la posición.
- Nivel de inglés Avanzado. Más idiomas es un plus.
- Experiencia en herramientas de gestión de reservas.
- Excelente trabajo en equipo.
- Residir o intención de trasladarse a Ibiza.
Información adicional / ¿Qué te espera?
- Un paquete competitivo y muchas oportunidades de desarrollo.
- Tipo de contrato: Fijo-discontinuo.
- Únete a un grupo internacional innovador y de rápido crecimiento que se ha comprometido no sólo a construir nuevos hoteles, sino a construir una marca global.
- La oportunidad de desafiar la norma y trabajar en un entorno creativo y gratificante.
- Formar parte de un equipo al que le apasiona crear grandes experiencias hoteleras y construir una cartera de marcas.
- En el Restaurante Interno se sirve almuerzo todos los días.
- Grandes descuentos en todos los hoteles de Ennismore y descuentos especiales en numerosas empresas de la isla.
- Muchas oportunidades para progresar y cambiar como parte de una familia global de marcas.
- Reuniones de equipo periódicas, desde nuestras actividades de equipo, hasta nuestra super fiesta fin de temporada; Trabajamos duro, pero sabemos cómo pasarlo bien!
En Mondrian & Hyde Ibiza promovemos la igualdad de oportunidades para todas las personas, sin importar género, identidad, edad, orientación sexual, origen, discapacidad o religión. Fomentamos la diversidad y la inclusión, construyendo un entorno en el que cada persona se sienta valorada y respetada.
Front Desk Agent in Hyde employer: Hyde Hotels
Mondrian & Hyde Ibiza is an exceptional employer that offers a vibrant work culture and a commitment to employee growth within the hospitality industry. With competitive benefits, including discounts across Ennismore hotels and local businesses, as well as opportunities for professional development in a creative environment, you will be part of a passionate team dedicated to delivering outstanding guest experiences. Join us in beautiful Ibiza, where hard work meets fun, and diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in Hyde
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities offered at Mondrian & Hyde Ibiza. This way, when you chat with guests, you can confidently upsell and provide tailored recommendations.
✨Tip Number 2
Practice your English and any other languages you know. Being able to communicate effectively with guests from different backgrounds is key. Plus, it shows you're ready to go the extra mile for customer service!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the job and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Front Desk Agent in Hyde
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front Desk Agent role. Highlight your relevant experience, especially in customer service and hotel management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join us at Mondrian & Hyde Ibiza. Keep it engaging and personal – we love a good story!
Show Off Your Language Skills:Since we value multilingual abilities, don’t forget to mention any additional languages you speak. This can really set you apart from other candidates and show us how you can enhance our guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Hyde Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Mondrian & Hyde Ibiza thoroughly. Familiarise yourself with their services, amenities, and any unique offerings they have. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Practice Your Check-In and Check-Out Scenarios
Since the role involves specific tasks like check-in and check-out processes, practice these scenarios. Think about how you would handle guest inquiries, upselling services, and resolving complaints. Role-playing with a friend can help you feel more confident and prepared.
✨Highlight Your Teamwork Skills
The job requires excellent teamwork, so be ready to share examples of how you've successfully worked in a team before. Discuss any challenges you faced and how you collaborated with others to overcome them. This will demonstrate that you can thrive in a collaborative environment.
✨Show Off Your Language Skills
With advanced English being a requirement and additional languages being a plus, make sure to mention any other languages you speak during the interview. If possible, demonstrate your language skills by answering a few questions in that language. This could set you apart from other candidates!
