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- Tasks: Calculate and manage service charges while providing top-notch customer service.
- Company: Join a diverse and inclusive team at Hyde, committed to community values.
- Benefits: Enjoy generous holidays, flexible working, and career development opportunities.
- Other info: Hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives through clear communication and support.
- Qualifications: Experience in customer-focused financial roles with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused and detail-oriented Service Charge Officer to join our Service Charge Team. You will ensure service charges are calculated accurately, communicated clearly and managed efficiently, while providing excellent customer service to our leaseholders and residents.
Responsibilities
- Produce accurate service charge statements, including estimates and actuals
- Manage service charge enquiries providing clear, timely and customer-focused responses
- Prepare clear and easy-to-understand service charge breakdowns and explanations
- Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
- Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
- Monitor service charge spend against budgets, investigating and resolving over- or under-spends
- Proactively identify trends, recurring issues and service failures, sharing insights and lessons learned with managers
- Investigate service charge queries thoroughly, ensuring invoices and costs are correctly coded and evidenced
- Maintain accurate system data, identifying and resolving data issues to prevent reoccurrence
You should bring a strong customer focus alongside a good understanding of service charges, financial data and leasehold services.
Qualifications
- Experience working with service charges, leasehold services or a similar customer-focused financial role
- Strong numerical and analytical skills, with attention to detail
- Ability to explain service charges clearly to customers in plain English
- Confidence working with financial and transactional data
- Strong communication and relationship-building skills
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
- Hybrid working
Diversity, Inclusion and Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Service Charge Officer employer: Hyde Group
Contact Detail:
Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to service charges and customer service. We want you to feel confident and ready to showcase your skills and experience!
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewers. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Show Off Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, especially when it comes to handling enquiries or resolving issues.
Be Clear and Concise: When writing your application, keep it straightforward. Use plain English to explain your experience with service charges and financial data. We appreciate clarity, so avoid jargon that might confuse us!
Highlight Your Analytical Skills: Since this role involves a lot of number crunching, don’t forget to showcase your analytical abilities. Share examples of how you've successfully managed financial data or reconciled costs in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hyde Group
✨Know Your Numbers
As a Service Charge Officer, you'll be dealing with financial data all the time. Brush up on your numerical skills and be ready to discuss how you’ve handled service charge calculations in the past. Be prepared to explain complex figures in simple terms, as clear communication is key!
✨Customer Service is Key
This role is all about providing excellent customer service. Think of examples where you've gone above and beyond for customers, especially in resolving queries or issues. Show that you can empathise with leaseholders and residents while maintaining professionalism.
✨Prepare for the Psychometric Assessment
Don’t forget about the online psychometric assessment! Familiarise yourself with the types of questions you might encounter. Practising similar assessments can help you feel more confident and perform better during the interview process.
✨Showcase Your Analytical Skills
You’ll need to analyse and reconcile service charge cost data, so be ready to discuss your analytical approach. Bring examples of how you've identified trends or resolved discrepancies in financial data. This will demonstrate your attention to detail and problem-solving abilities.